The Neighborhood is a Life Plan Community designed to offer more than one level of care on a single campus. Active, independent living for those who want a sense of community and connection with neighbors in a maintenance-free lifestyle, and Supportive Care – for those who need assistance with activities of daily living.
Re-energize your life!
Many of us have fond memories of growing up in a neighborhood where everyone knew each other, watched out for each other, felt comfortable and safe. This is why we have included “NEIGHBORHOOD” in our name. Recapture this wonderful part of your past.
At The Neighborhood in Rio Rancho, you will make new friends in your new neighborhood. The community will become your neighborhood – with dining, entertainment, fitness programs and social interaction. Including a long-term care plan.
Explore A Day In The Life
There are two Art Gallery’s at The Neighborhood. They proudly feature the artwork created by Neighborhood residents on a regular basis. A reception with refreshments is held to open each new exhibit and to introduce featured artists.
Several residents have four legged family members and The Neighborhood made sure to include a Dog Park when it was built. There’s plenty of sunny New Mexico days for canine frolicking at the dog park.
Each October, one of New Mexico’s most popular events takes to the skies – Albuquerque’s International Balloon Fiesta. The parent company of The Neighborhood, Haverland Carter LifeStyle Group, is a proud sponsor and residents enjoy breakfast and balloons at their own corporate tent, located right next to the field.
Holidays are also shared with new friends at The Neighborhood, making new memories and – at times – new holiday traditions. In a community where new friendships are made everyday, sharing different holiday occasions together means so much to many of The Neighborhood’s residents.
Quality care and peace of mind.
Supportive Care is available should a resident ever require a higher level of care. Spacious, private studio apartments, delicious meals, meaningful activities, and supportive, professional care 24 hours a day, 7 days a week. All levels of care are provided – Assisted Living, Memory Care, Nursing Care, Rehabilitation and Skilled Care.
Happening @ The Neighborhood
A Message from Chrissy Akes, Executive Director, to Life Plan residents regarding Coronavirus Prevention Plan:
No known COVID-19 cases at NIRR to-date.
Meals:
Effective with breakfast on April 2nd, for Ponderosa Dining Room – no sit-down dining option in Ponderosa.
Takeout for Pick-Up:
- You will receive your menu forms by 4:00 p.m. the day prior in your internal mailbox.
- Residents will bring completed menu forms to the Hospitality Desk before the next meal.
- The Bistro menu will not available.
- When you enter the Ponderosa, chairs will be placed six feet apart, if you need to wait.
- Residents entering the Ponderosa will have temperatures taken by staff.
Meal Deliveries:
- Meals will only be delivered if a resident is in self-isolation or unable to come to the dining room.
- Please clear your apartment entrance niche and meals will be delivered there.
- Free-of-charge deliveries will only be made after the meal period time ends. Call extension
Take-Out Trash: Please put your trash in the trash rooms. If you are unable to do so, call Housekeeping at extension 4092.
New Meal Period Hours:
Breakfast 8:00 a.m. to 9:00 a.m.
Lunch 11:30 a.m. to 1:00 p.m.
Dinner 4:30 p.m. to 6:00 p.m.
Meal Prices:
Continental Breakfast $4.50 (no beverage)
Lunch and Dinner $8.75 (no beverage)
General Store:
The Hospitality Desk has general store items for purchase including drinks and snacks.
These items will be charged to your monthly statement.
Dining dollars MAY NOT be used for general store items.
Limited Access to NIRR:
- At 3:00 p.m. today, only staff are permitted access to the Supportive Care area.
- There will be no crossovers of Independent Living residents into Supportive Care or Supportive Care residents into Independent Living.
Corona Concern: If you have symptoms, please call the Corona Hotline (1‑855‑600‑3453) or 911.
Should you be required to self-isolate:
- Isolation is staying in your apartment.
- Groceries, meals, medications, and packages will be delivered.
- If staff need to enter your apartment, they will wear Personal Protective Equipment (PPE).
Sister Community: La Vida Llena has an Independent Living resident who was exposed by a private caregiver and had been placed in isolation. While in isolation, the resident began showing symptoms and was transported to the hospital. The resident tested positive, is in the hospital doing well and is expected to return to the community.
Infection Control: NIRR is focused on infection control best practices with our staff and residents. Remember that you are a key partner in keeping yourself and others healthy. Please continue to do the following:
- Wash your hands often.
- Avoid touching your eyes, nose, and mouth.
- Observe social distance of at least six feet.
- Limit travel off campus to ONLY essential medical appointments.
The NIRR Team meets and evaluates the situation daily; everything is subject to change.
A message from Chrissy Akes, Executive Director, to Life Plan residents regarding Coronavirus Prevention Plan.
No COVID-19 cases at NIRR to-date.
NM is under a “stay-at-home order.” Please know the ramifications, if you go outside the community unnecessarily.
Employee Access: We are coordinating employee access into the building; do not let them in if they ask.
In-Person Dining in the Ponderosa Dining Room:
• Temperatures of residents are being taken by staff upon entering.
• Meals can be ordered and delivered free of charge (Call extension 4156.)
• Effective with breakfast on April 1st, the Ponderosa will be expanded to all of Haverland Hall.
• Tables will be downsized to only two-tops. At this time, we are not shutting down the Ponderosa Dining Room.
• Life Plan Residents will receive menu selection form in your internal mailbox by 4:00 p.m. the day prior for you to complete and give to your server when you are seated.
Activities and Movies: (Limited to FIVE persons, including staff.)
• Will be shown or done in the Powell Room.
• Sign-up sheets for activities and movies are available at the Hospitality Desk.
Chapel:
• Sunday between 9:00 a.m. – 11:00 a.m., three people allowed at a time into the Chapel to receive Holy Communion. Please sign up at the Hospitality Desk.
Beauty Salon is closed until further notice.
Fitness Center class sign-ups posted on bulletin board by 3:00 p.m. every Friday.
Hospitalization: Upon return to NIRR, you will be asked to self-quarantine for 14 days.
Family Members: If you have given a family member a fob, please let them know that NO visitors are allowed, and they cannot use the fob for access at this time.
Items for Purchase at Hospitality Desk: Toilet paper, paper towels, and snack items.
Plumbing: Be kind to NIRR pipes and only flush toilet paper, please.
The NIRR Team meets and evaluates the situation daily; everything is subject to change.
A Message from DeAnn Eaton, CEO
Coronavirus: update 3-24-2020
Haverland Carter LifeStyle Group (HCLG) and our affiliates are committed to providing the highest quality senior housing and care. We respect the needs of our older adults who are at greatest risk.
Our company, indeed our country, has never faced a situation such as this. Each of our communities have been adhering to the daily updates and requirements issued by their local government, Center for Disease Control, World Health Organization, Centers for Medicare & Medicaid Services, LeadingAge, and the health care associations of their state. To see the latest updates at any of our communities please go to their website or Facebook page. A link to each of our communities can be found at the “AFFILIATIONS” tab on HCLG website: www.haverlandcarter.com.
We are aware of the stress this has put on our employees who are superheroes. They are struggling to balance work, family and other stressful issues, yet are still there to provide care and services to our residents. HCLG has an experienced HR department that is keeping up with what we need to know and do to be a support to our employees.
All of our communities, as directed by the local, state and federal guidelines, have severely restricted visitors. We recognize how difficult this will be for residents and their loved ones. However, limiting residents to potential exposure is an essential element of containment. This is a dramatic change in the operation of our communities but we are dedicated to making the adjustments needed to prioritize and protect the needs of our residents and the staff who care for them.
Stay calm and WASH YOUR HANDS!
As residents, we appreciate the staff here in Independent Living at the Neighborhood. They are wonderful. Extra love to the dining staff who work so hard and are unfailingly pleasant.`
A message from Chrissy Akes, Executive Director, to Life Plan residents regarding Coronavirus:
As we continue to navigate guidance from local, state and federal health authorities, as well as restrictions being issued, it is important we keep you updated as we continue to assess the Covid-19 situation:
Activities and Movies:
• Will be limited to no more than FIVE people, including staff.
• Sign-up sheets for activities and movies available at
Hospitality Desk.
• No popcorn will be provided at movies; bring your own snacks but please do not share.
Dining:
• We are not a public dining room so we will continue with social distancing and paper napkins.
• Happy Hour will continue as normal with social distancing. This is being treated the same as Dining.
Chapel:
• Pastor Jack will do two Sunday services limited to Five, including him. 9 – 10:30 a.m. & 10:30-11:30 a.m. in Haverland Hall.
Marketing: Tours were stopped earlier this week.
Beauty Salon will remain open with scheduled appointments; sanitizing procedures adhered.
• The swimming pool and hot tub are closed as of 3-24-20 per NM Environment Dept.
• Fitness Classes limited to FIVE people, including staff.
• Please sanitize upon entering and exiting and wipe machines before and after use.
If you travel outside of New Mexico, Nancy Shambach, RN, Director of Assisted Living will contact you for prescreening before entering the building and you will be asked to self-quarantine for 14 days in your apartment; meals can be ordered and delivered (extn. 4156)
The NIRR Team continues to meet and evaluate on a daily basis so everything is subject to change.
Up-to-date information found at:
www.neighborhoodriorancho.com www.facebook.com/neighborhoodriorancho
Corona Virus Hotline: 1-855-600-3453
NM Health Hotline: 1-855-600-3453
NM Hotline for non-medical: 1-833-551-0518 Ombudsman Hotline: 1-866-451-2901
Coronavirus@nmhealth.org
www.CDC.gov
A message from Chrissy Akes, Executive Director, to Life Plan residents regarding Coronavirus:
As we continue to navigate guidance from local, state and federal health authorities, as well as restrictions being issued, it is important we keep you updated as we continue to assess the Covid-19 situation:
Activities and Movies:
• Will be limited to no more than ten people, including staff.
• If determined more residents interested, additional times will be added.
• Sign-up sheets for activities and movies available at Hospitality Desk March 21st.
• No popcorn will be provided at movies; bring your own snacks but please do not share.
Dining:
• We are not a public dining room so we will continue with social distancing and paper napkins.
• Happy Hour will continue as normal with social distancing. This is being treated the same as Dining.
Chapel:
• Pastor Jack will do two Sunday services limited to ten, including him; 9 & 10 a.m. in HH
Marketing:
• Tours were stopped earlier this week.
Beauty Salon will remain open with scheduled appointments; sanitizing procedures adhered.
The swimming pool, hot tub, and fitness room will remain open but limited to no more than ten people, including staff. Fitness Classes limited to ten people, including staff.
• Please sanitize upon entering and exiting and wipe machines before and after use.
If you travel outside of New Mexico, Nancy Shambach, RN, Director of Assisted Living will contact you for prescreening before entering the building and you will be asked to self-quarantine for 14 days in your apartment; meals can be ordered and delivered (extn. 4156)
The NIRR Team continues to meet and evaluate on a daily basis so everything is subject to change.
Up-to-date information found at:
www.neighborhoodriorancho.com www.facebook.com/neighborhoodriorancho
Corona Virus Hotline: 1-855-600-3453
NM Health Hotline: 1-855-600-3453
NM Hotline for non-medical: 1-833-551-0518 Ombudsman Hotline: 1-866-451-2901
Coronavirus@nmhealth.org www.CDC.gov
A message from Chrissy Akes, Executive Director, regarding Coronavirus to Supportive Care:
As we continue to navigate guidance from local, state and federal health authorities, as well as restrictions being issued, it is important we keep you updated as we continue to assess the Covid-19 situation:
• No visitors rule continues.
• We have regular scheduled sanitizing.
• If you wish to bring essential items for your loved ones, we ask that you go to the Loading dock (east side of building) of the NIRR campus. Items will be placed in a sanitary bag and we will deliver for you. Maps with directions to the Loading Dock are at both entrances and attached.
• Please know that NIRR staff stocks your loved one’s room with toilet paper. NIRR can provide body wash, shampoo, conditioner, toothpaste, toothbrush, baby powder, lotion, shaving cream, disposable razors, combs, hairbrushes, deodorant and briefs.
• Three meals per day plus snacks have had no interruption and we are adhering to social distancing of six feet.
• Activities provides activity packs, books, puzzles and other items to your loved one.
*Letters, pictures, cards are welcome: 900 Loma Colorado Blvd., NE, RR, NM 87124
**Included your loved ones name and apartment number in the address.
• Your loved ones are invited to go outside (1 – 2 residents at a time) and enjoy the weather with a staff
member should they choose. Important Contacts:
*Arrange virtual visit (Adrian Valerio) 505-962-5055
• Supportive Care desk: 505-962-5051
• NIRR Main number: 505-994-2296
• Health Care Second Floor: 505-962-6230
• Health Care Third Floor: 505-962-6330
• Memory Care: 505-962-6279
Up-to-date information found at:
www.neighborhoodriorancho.com www.facebook.com/neighborhoodriorancho
Corona Virus Hotline: 1-855-600-3453 NM Health Hotline: 1-855-600-3453 NM Hotline for non-medical: 1-833-551-0518
Ombudsman Hotline: 1-866-451-2901 Coronavirus@nmhealth.org
www.CDC.gov
