A message from Chrissy Akes, Executive Director, to NIRR Independent Living:

cakes@neighborhoodriorancho.com

(505) 962-4121

Ext.  4121    (505) 238-2445 (Cell)

COVID-19 UPDATE: 

• 100% of Health Care residents and Health Care staff were tested on June 29, 30 and July 1st. All cross-over staff were tested too.
  • We have about 70% of test results back which are negative; awaiting the results of the remainder and will keep everyone updated.
  • No residents or staff in all levels of care have exhibited symptoms.
    • All Staff and Supportive Care Residents continue to be monitored with temperature checks and the DOH mandated questions.

TRAVEL OUTSIDE OF NM:  At the Governor’s Press conference on July 1^st, anybody traveling to New Mexico from out-of-state, including New Mexicans, whether by car or air, you MUST quarantine 14 days. Staff will have this requirement too.

MASKS:  Mandatory when in public in New Mexico except eating, drinking or exercising.

IL HOUSECLEANING:  Once all results negative for staff, IL housecleaning should resume July 6th.

JULY 4^th HOLIDAY:  Since the 4^th of July falls on a Saturday, the holiday for employees is Friday, July 3^rd.  There will be essential staff available for your needs.

• FIREWORKS: Around 9:10 p.m., look west and you should be able to see Rio Rancho fireworks show.

SANITIZER WARNING:  NOTE:  NiRR DOES NOT use the hand sanitizers identified below.  This is information for residents in case you might have bought this brand:

FDA advises consumers not to use any hand sanitizer manufactured by Eskbiochem SA de CV in Mexico, due to the potential presence of methanol (wood alcohol), a substance that can be toxic when absorbed through the skin or ingested. FDA has identified the following products manufactured by Eskbiochem:

• All-Clean Hand Sanitizer (NDC: 74589-002-01)
• Esk Biochem Hand Sanitizer (NDC: 74589-007-01)
• CleanCare NoGerm Advanced Hand Sanitizer 75% Alcohol (NDC: 74589-008-04)
• Lavar 70 Gel Hand Sanitizer (NDC: 74589-006-01)
• The Good Gel Antibacterial Gel Hand Sanitizer (NDC: 74589-010-10)
• CleanCare NoGerm Advanced Hand Sanitizer 80% Alcohol (NDC: 74589-005-03)
• CleanCare NoGerm Advanced Hand Sanitizer 75% Alcohol (NDC: 74589-009-01)
• CleanCare NoGerm Advanced Hand Sanitizer 80% Alcohol (NDC: 74589-003-01)
• Saniderm Advanced Hand Sanitizer (NDC: 74589-001-01)

TRANSPORTATION:  Life Enrichment is evaluating transportation for Independent Living residents to the grocery store, pharmacy and bank.  We will keep you posted.

FREE BLOOD PRESSURE SCREENING:  Every Tuesday from 1:30 – 3 p.m. in the Powell room by Deb Meadows, C.N.A. for Life Enrichment.

COYOTES CO-EXISTING WITH NiRR:   Since NiRR opened, we have had this continuous problem.  It is always best to keep pets on a leash when walking them outside. Coyotes normally will not attack pets on a leash or humans.

• Sorry, still no visitors in all levels of care.

Information subject to change.

A message from Chrissy Akes, Executive Director, to NIRR Independent Living:

cakes@neighborhoodriorancho.com

(505) 962-4121

Ext.  4121

(505) 238-2445 (Cell)

COVID-19 Update:

• The fourth batch of random Supportive Care Residents and Staff tested June 11th resulted in 30 of 30 testing negative. We tested another group of supportive Care Residents and staff today, June 18^th.  I will report results next week. NIRR continues to be COVID-19 free.
  • Sorry, still no visitors. 

COVID-19 TESTING:

• If Independent Living residents want to get COVID-19 tested, here is information:

Presbyterian Healthcare Services – Balloon Fiesta Park

Drive Thru

Dates and Times

Sunday 7:00 AM – 1:00 PM

Monday 7:00 AM – 3:00 PM

Tuesday 7:00 AM – 1:00 PM

Wednesday 7:00 AM – 3:00 PM

Thursday 7:00 AM – 3:00 PM

Friday 7:00 AM – 3:00 PM

Saturday 7:00 AM – 1:00 PM

Address:  4401 Alameda Boulevard N.E Balloon Park

Number for Presbyterian:  505-923-7747

WALKING OUTSIDE:

• If you are walking/exercising outside with your spouse or alone, you do not need to wear a mask.
• If you are walking with a friend, it is suggested you wear a mask and social distance. 

HOUSEKEEPING:

• There is progress with apartments getting cleaned by housekeeping.
  • Please remember if you stay in your apartment while the housekeepers are cleaning, you MUST wear your mask and social distance. You are welcome to wait on the balcony or outside your apartment too.
  • If you do not comply with wearing a mask and stay in your apartment, the housekeepers will not clean your apartment.

PONDEROSA:

• If you wish meals delivered to your room, the Extn. Is: 4156

BISTRO:

• Bistro will re-open with limited indoor and outdoor seating on June 22^nd.

OUTSIDE WEED CONTROL:

• Red Shovel will spray herbicide (Ranger Pro) on Friday, June 19^th. It is the same one we have used previously and it is safe for humans and pets.

CELL PHONE RECEPTION:

• IF you are having cell-phone reception problems, try:
• Make sure your Wi-Fi calling is on.
  • Go to settings, select cellular, then scroll down and select Wi-Fi Calling and make sure it is on.
  • This should help with some of the problems we are having with service.
  • We are installing two boosters that were received from our cell phone carrier.

Remember to ALWAYS wear your mask when outside of your apartment.

If you need a new mask, please contact the Hospitality Desk.

Information subject to change.

A message from Chrissy Akes, Executive Director, to NIRR Supportive Care residents and family members:

cakes@neighborhoodriorancho.com

(505) 962-4121           Ext.  4121            (505) 238-2445 (Cell)

COVID-19 UPDATE: 

• The fourth batch of random Supportive Care Residents and Staff tested June 11th resulted in 30 of 30 testing negative. We tested another group of supportive Care Residents and staff today, June 18^th.  I will report results next week. NIRR continues to be COVID-19 free.
  • Sorry, still no visitors per the NM Department of Health.

OUTSIDE VISITOR STATION:

• The canopy we set up outside of the Parker Room had a hard time withstanding the wind and it was hot. We are going to try residents inside Sholer Dining Room and visitors on patio; Adrian will coordinate.
• We are evaluating a different solution for a Visitor Station with air conditioning in the summer and heat in the winter. It would be an extension of the Parker Room.  We are evaluating if we can replace a window with a material that we can cut holes for visitors and loved ones to be able to hold hands while wearing gloves and still be safe.
  • We are trying to think of all ways to keep you connected with your loved ones since this pandemic has no end in sight currently.
• For May, there were 70 window visits and 83 are anticipated for June.
• Hallway bingo is going well and we are starting hallway exercise.

MEDICAL DIRECTOR:

• David Hemphill is the contracted Medical Director from Rehab Partners effective 6-15-20.

FATHER’S DAY VISITS ON SUNDAY, JUNE 21st:

• Virtual or Window Visits:
  • Please contact Adrian Valerio, Activities Director, at 505-962-5055, if you would like to set up a virtual or lobby window visit. We have limited times available with each virtual visit lasting 15 minutes to accommodate everyone in Supportive Care.

• Flowers and Gifts:
  • Please deliver everything to the Loading Dock. Items will be sanitized before entering the community.
  • For Father’s Day, all residents will receive a special meal and all men will receive a special gift.

A message from Chrissy Akes, Executive Director, to NIRR Independent Living:

cakes@neighborhoodriorancho.com

(505) 962-4121

Ext.  4121

(505) 238-2445 (Cell)

COVID-19 Update:

• The third batch of random Supportive Care Residents and Staff tested June 5th resulted in 35 of 35 testing negative. We tested another group of supportive Care Residents and staff today, June 11^th.  I will report results next week.
• NIRR continues to be COVID-19 free.

BISTRO UPDATE:

• Table service and pick-up for Independent Living residents will start on Monday, June 22^nd. There will be a maximum of three tables with two chairs each inside and a maximum of three tables with two chairs each outside.
  • Bistro meals may still be delivered to your apartments.
• Sneeze guard protectors have been installed at the counter and sanitizer is available.
• No self-serve at this time (i.e., sodas, coffee, chips, etc.)
• The Bistro will be open seven days a week starting the week of June 22^nd.

LIFE ENRICHMENT UPDATES:

• Health Services:
  • The Assisted Living nurses are available now to give any needed injections for $15 each. Please contact Deb Meadows at Extn. 5054 to let her know your needs.
  • If you need assistance with medication reminders, please contact Deb Meadows.
  • Deb is currently doing INR’s for $15 each for several IL residents. If you need this service, please contact her.
  • When Deb Meadows is on unscheduled or scheduled leave, staff from Assisted Living will be available to fill in for scheduled appointments or emergencies.

PLANT OPS UPDATES:

• Window cleaning, both inside and out, has been suspended until further notice.

BEAUTY SALON:

• I have seen several residents who were able to have Katherine from A+ Cuts do her magic.
• We have learned that Hilda will not be returning; please schedule all appointments through Katherine at 505-220-4884.

TRAVEL:

• If residents travel out of state, we ask that you get the COVID-19 testing and documentation of negative results before returning to NiRR.
  • If needed, NiRR can provide a letter for the testing; please let Chrissy Akes know.

• If residents choose not to get tested and provide the negative result, we would kindly ask that you quarantine for a minimum of 14 days in your apartment. Meals will be delivered free of charge.

COMMUNICATION:

• I hope you have been enjoying the weekly communications. If there are certain items or questions you wish me to address to the group, please let me know.

Remember to ALWAYS wear your mask when outside of your apartment.

If you need a new mask, please contact the Hospitality Desk.

A message from Chrissy Akes, Executive Director, to NIRR Supportive Care residents and family members:

cakes@neighborhoodriorancho.com

(505) 962-4121           Ext.  4121            (505) 238-2445 (Cell)

COVID-19 UPDATE: 

• The third batch of random Supportive Care Residents and Staff tested June 5th resulted in 35 of 35 testing negative. We tested another group of supportive Care Residents and staff today, June 11^th.  I will report results next week. NIRR continues to be COVID-19 free.

SALON:

• Most of the 52 Supportive Care Residents that have signed up to get a haircut have been visited by Katherine from A+ Cuts. I understand a few residents still need to be accommodated and Katherine was contacted today.

OUTSIDE VISITOR STATION:

• With the weather getting hotter, you can visit your loved ones under a canopy of shade outside of the Parker Room which is to the right of the Supportive Care lobby entrance.

FATHER’S DAY VISITS ON SUNDAY, JUNE 21st:

• Virtual or Window Visits:
  • Please contact Adrian Valerio, Activities Director, at 505-962-5055, if you would like to set up a virtual or lobby window visit. We have limited times available with each virtual visit lasting 15 minutes to accommodate everyone in Supportive Care.
• Flowers and Gifts:
  • Please deliver everything to the Loading Dock. Items will be sanitized before entering the community.
  • For Father’s Day, all residents will receive a special meal and all men will receive a special gift.

STATUS QUO:

• Department of Health (DOH) has NOT lifted restrictions on visitors; there is still no visitors in Supportive Care.
• No communal activities or dining until restrictions lifted by DOH.
• All deliveries continue to the Loading Dock/Door 23.

A message from Chrissy Akes, Executive Director, to NIRR Independent Living:

cakes@neighborhoodriorancho.com

(505) 962-4121           Ext.  4121            (505) 238-2445 (Cell)

COVID-19 Update:

• The Department of Health requirement of random COVID-19 testing of Supportive Care Residents and staff was conducted on May 28-29. The results were 42 of 42 testing negative.  We tested another group of Supportive Care Residents and staff today, June 5^th.  I will report results next week. NIRR continues to be COVID-19 free. 
  • As a side note, Supportive Care residents were so happy to finally get a haircut. Fifty-two signed up and Katherine of A+ Cuts is half-way done.

DINING UPDATE:

• PONDEROSA:
  • We realize several of you are not ready yet to come out of your cocoons to become butterflies. You may stay in your apartment as long as you wish and meals will be delivered.
    • Please call Ponderosa Extn. 4156 to order your meals.
    • Menus will be provided in your internal mailboxes.
  • BISTRO:
    • We are preparing for table service and pick-up from the Bistro; updates to follow.

SWIMMING POOL:

• The NM Environment Department (NMED) informed NIRR that our pool will not be inspected soon. The only type of pools open for now are Class A.  Our pool is Class C.  Class C is another class of pools that are “Semi-Public.” Class C pools are intended for use by apartments, condominiums, property owners’ associations, multi-family owned pools, etc. This also includes pools at hotels and motels.
• The NMED inspector will contact us when NIRR pool can be inspected.

LIFE ENRICHMENT UPDATES:

• NIRR is targeting July 1^st to start back up transportation for residents to go to grocery stores, banks and pharmacies.
  • The bus has only been delayed one month and NIRR anticipates having it delivered in July; fingers crossed!!
• LE Department is evaluating in-person group activities; we will keep you posted.
• If you wish to borrow a thermometer to take your temperature, contact the Hospitality Desk and one will be delivered.

Remember to ALWAYS wear your mask when outside of your apartment.

If you need a new mask, please contact the Hospitality Desk.

A message from Chrissy Akes, Executive Director, to NIRR Supportive Care residents and family members:

cakes@neighborhoodriorancho.com

(505) 962-4121           Ext.  4121            (505) 238-2445 (Cell)

COVID-19 UPDATE: 

• The second batch of random Supportive Care Residents and Staff tested May 28-29 resulted in 42 of 42 testing negative. We tested another group of supportive Care Residents and staff today, June 5^th.  I will report results next week. NIRR continues to be COVID-19 free.

STATUS QUO:

• Department of Health (DOH) has NOT lifted restrictions on visitors; there is still no visitors in Supportive Care.
• No communal activities or dining until restrictions lifted by DOH.
• All deliveries continue to the Loading Dock/Door 23.

SALON:

• Your family members will feel and look marvelous to finally get a haircut. We have 52 Supportive Care Residents that have signed up to get a haircut.  Katherine from A+ Cuts accomplished about half of the residents this week.
• Katherine will be back this Sunday and next week to complete the haircuts. She will contact you for payment or receive the envelopes with payment from the resident; please do not worry.

FATHER’S DAY VISITS ON SUNDAY, JUNE 21st:

• Virtual Visits:
  • Please contact Adrian Valerio, Activities Director, at 505-962-5055, if you would like to set up a virtual visit. We have limited times available with each virtual visit lasting 15 minutes to accommodate everyone in Supportive Care.
• Window Visits:
  • If you would like to see your loved one in person through the Supportive Care Lobby window, please set up a time with Adrian.
• Flowers and Gifts:
  • Please deliver everything to the Loading Dock. Items will be sanitized before entering the community.
  • For Father’s Day, all residents will receive a special meal and all men will receive a special gift.

HALLWAY BINGO:

• With the help of a Karaoke machine, residents enjoyed Hallway Bingo with prizes.

MEDICAL PROVIDER:

• I introduced that Dr. David Hemphill has joined Rehab Partners and will be available for Assisted Living and Memory Care residents who may choose him as their physician. Hemphill is:
  • American Board of Internal Medicine and Geriatrics Board certified.
  • Medical school at Columbia University College of Physicians and Surgeons.
  • Internship was in Preliminary Internal Medicine, Columbia Presbyterian Medical Center in New York, NY.
  • Residency was completed at the Department of Internal Medicine at University of New Mexico (UNM).
  • Fellowship: Division of Geriatrics, Department of Internal Medicine at UNM as well.
  • Military service includes Flight Surgeon for McGuire Air Force Base, New Jersey and Squadron Medical Flight Surgeon, 492^nd Fighter Squadron, RAF Lakenhealth, UK.

• If you are interested in having Dr. Hemphill be the physician for Assisted Living and Memory Care Residents, please contact Nancy Shambach, Director of Assisted Living, at 505-962-6286.
• If your loved one is currently seeing Deb Greene, they will be automatically transferred to Dr. Hemphill.

A message from Chrissy Akes, Executive Director, to NIRR Independent Living:

cakes@neighborhoodriorancho.com

(505) 962-4121           Ext.  4121            (505) 238-2445 (Cell)

COVID-19 Update:

• The second batch of random Supportive Care Residents and Staff were tested May 28-29. We are waiting on results.  NIRR continues to be COVID-19 free.

FITNESS CENTER:

• The Fitness Center will open Monday, June 1^st – capacity is limited to FIVE; sign posted.
  • Please contact Jona at Extn. 4145 who can answer your questions.

POOL AND HOT-TUB UPDATE:

• The pool permit expired the end of April and State inspections were halted during the pandemic. NIRR is waiting for the pool and hot-tub to be inspected by the NM Environment Department (NMED) and permitted. Jose has contacted the NMED and is waiting on a response. More information will be coming soon.

SALON UPDATE:

• Katherine Gallegos of A+ Cuts, contracted with NIRR since 2016, has been COVID-19 tested this week and we are waiting on the result. Once negative result is received, Katherine will give haircuts to ONLY Supportive Care (Health Care, Assisted Living, Memory Care) residents the week of June 1 – 5.
• Appointments for IL Residents will be available beginning the week of June 8^th.
• Only haircuts at this time:
  • Prices including tax: Ladies cut:  $26.92   Men’s cut:  $19.38
  • Cash, check or credit card.
• Please contact Katherine directly at 505-220-4884 to schedule an appointment.
• Katherine and all residents are required to wear masks. Sanitization will be done between each resident.
• Massage will not resume until a later date.

DINING UPDATE:

• The Governor has lifted restrictions relating to indoor dine-in at 50%. NIRR is purposely lagging behind the rest of the greater Rio Rancho community to ensure safety of everyone.
  • NIRR will open the Ponderosa Dining Room on Monday, June 8^th, beginning with breakfast.
  • No more than two residents per table allowed.
  • Tables will be spaced six feet apart.
  • All staff will wear masks and gloves.
  • Regular competency trainings performed by staff (hand washing, personal protective equipment) and validated by supervisor for infection control.
  • Plexi-glass dividers for tables are being crafted by Maintenance staff.
  • Disposable menus will be used.

MAINTENANCE UPDATE:

• Staff will be replacing batteries for apartment smoke alarms and air filters while the housekeeping crew is cleaning your apartments beginning June 1^st.

HELPFUL TIDBIT:

• Hand sanitizer has alcohol in it and alcohol evaporates in this hot weather. Remember to not leave it in your car.  If you do leave it in your car, a suggestion is to put it in a thermos.

REMINDER: 

• Chapel starts back up Sunday, May 31^st at 10 a.m. Sign-up sheet at hospitality desk.

STATUS QUO:

• No visitors in all levels of care.
• All deliveries to the Loading Dock for sanitization and then delivered.
• Working with United Postal Mail Carrier to resume IL mail service to mailboxes.
  • Until further notice, will continue to hand-deliver internal mailbox items.
• Grocery shopping by Life Enrichment staff will continue until further notice.

Remember to ALWAYS wear your mask when outside of your apartment.

If you need a new mask, please contact the Hospitality Desk.

A message from Chrissy Akes, Executive Director, to NIRR Supportive Care residents and family members:

cakes@neighborhoodriorancho.com

(505) 962-4121 (desk)    Ext.  4121   (505) 238-2445 (cell)

COVID-19 UPDATE: 

• Random Supportive Care Residents and Staff were tested May 21-22. Results of ALL Supportive Care Residents and staff tested were negative.  Another group of residents and staff were tested this week and we are waiting on results. NIRR continues to be COVID-19 free.

SALON:

• Hair appointments for Supportive Care Residents (Health Care, Assisted Living and Memory Care) are being scheduled for the week of June 1 – 5, 2020 with Katherine Gallegos of A+ Cuts, contracted with NIRR since 2016.
• Katherine will come to resident room to perform haircut.
• Katherine was COVID-19 tested this week and will be tested on a weekly basis. She will only be allowed in the NIRR building if negative.
• Katherine and all residents are required to wear masks. Sanitization will be done between each resident.
• Activities Staff is visiting each of your loved ones today and tomorrow to get them on the list for next week and to ascertain payment method.
• Only haircuts at this time:
  • Prices including tax: Ladies cut:  $26.92        Men’s cut:   $19.38
  • Cash, Check or Credit Card.
• If resident wants haircut and need Power of Attorney (POA) approval/payment, the easiest payment method is for Katherine to call POA for credit card information. She will accept cash or check also, but we will need for POA to deliver the amount in a sealed envelope addressed to Katherine Gallegos with the resident name included to the Supportive Care Lobby Door (9 a.m-5 pm).
• Contact Information: A+ Cuts    Katherine Gallegos       505-220-4884

REHAB PARTNERS:

• David Hemphill has joined Rehab Partners which is our medical contractor. Deb Greene will solely work with Health Care residents.  Dr. Hemphill will meet your loved ones in Assisted Living and Memory Care beginning June 3^rd.

UPDATE FROM ACTIVITY DIRECTOR:

• Virtual Visits or Window Visits:
  • Please contact Adrian Valerio, Activities Director, at 505-962-5055, if you would like to set up a virtual or window visit.

• Hallway Bingo:
  • Adrian and his team have figured out a way to have Hallway Bingo for ALL Supportive Care residents. This has been tricky because how our building is divided into floors.

• Graduating Seniors:
  • Be sure to visit NiRR FaceBook page to see your loved ones holding up advice for NiRR graduating seniors:

                  https://www.facebook.com/neighborhoodriorancho

A message from Chrissy Akes, Executive Director, to NIRR Independent Living:

(505) 962-4121 (desk)    Ext.  4121   (505) 238-2445 (cell)

As we have left April and are in May, many days I don’t know what day it is.  If anyone has seen the movie Groundhog Day, that is what it feels like; every day is the same.  Staff spend 99% of their day on COVID-19 related issues and they are ever changing and it becomes overwhelming.  I know you too as Independent Residents don’t feel independent. We all have Quarantine Fatigue.

Daily reporting to the Department of Health (DOH) is necessary as we continue to keep NIRR COVID-19 free.  The DOH is continually assessing the situation and changing the requirements and restrictions sometimes multiple times throughout the day.

SAD NEWS:

A recent change DOH made was “no flowers delivered to supportive care residents” in all New Mexico communities.  As you can well imagine, this was a blow to us as staff to have to let families know last minute that their loved ones will not receive fresh flowers for Mother’s Day.  We will take a picture of the flower bouquet and deliver the color photo along with the card to the resident.  We cannot even take the flowers into our licensed side of the building (Supportive Care).  Some local families are able to pick them up so they can enjoy.  Others will be displayed in the Independent Living lobby.

HAPPY NEWS: 

Thank you Independent Living Residents who have stepped up to make beautiful paper roses for our Supportive Care residents who will receive them on Mother’s Day along with a special treat.  IL Residents may receive flowers after they are sanitized.

I am attaching a copy of a letter written to each and every one of you from Jose Olivas*, a fifth grader from a school in Espanola, NM (my hometown).  His teacher (who is also a nurse repurposed in this direction during the COVID-19 pandemic), reached out to me asking if she could have her students in virtual learning write letters, cards and draw pictures for NIRR residents.  This teacher is Paula LeDoux and her mother is your neighbor, Joan Heimbach.  *Permission granted by student’s parents.

This letter made me cry because it puts it all in perspective.   #Home Together.

With this communication memo, you are also receiving a special gift (drawing or card) from the Tony E. Quintana (Sombrillo) Century 21^st Virtual After-School Program.

A message from Chrissy Akes, Executive Director, to NIRR Independent Living:

COVID-19 UPDATE:

• The NIRR Assisted Living Resident tested COVID-19 negative on April 27 and 28; report given to Department of Health. Thanks for all resident and staff efforts!!

“Easing…Re-opening…Phasing-In…Flattening the Curve”

• You are probably hearing these magical words but…we are not out of the woods yet.
• In the course of “easing,” senior housing will be the last to return to “normal.” Our high-risk population will only be protected when the number of positive cases goes down and stays down for weeks.
• There is no Easing, Re-Opening, Phasing-In or Flattening the Curve in our near future. Please continue to practice social distancing, handwashing/sanitizing, and wearing your mask!

NO VISITORS:

• The sign posted at all entrances to the NIRR says “No visitors in Facility.”
  • We realize some Independent Living residents are having non-resident visitors utilizing the outdoor patio to conduct social visits.
    • We require any visitors on the patio to wear a mask and social distance at least six feet.
    • Also, any Independent Living residents visiting amongst yourselves inside or outside must wear masks and utilize social distance at least six feet and your group may not be more than five people.
  • Please understand by having your family and friends visit you on the common patios at NIRR that you are jeopardizing the safety of yourself, your visitor, staff and your fellow residents.
    • Google how many COVID positive cases are in zip code 87124 and you will be amazed at how close the virus is to your home.
  • If you need a mask, please contact the Hospitality Desk Extn. 4114.

MEDICAL VISITS:

• If a medical appointment is not urgent, we ask that you reschedule any medical appointments for a future date.
• We recommend you self-isolate fourteen days if going out to a medical appointment but it is not required. If you wish to utilize Telehealth and need assistance, please contact Efren Gallardo, Social Services Director at a505-274-5521.                                                                       (OVER)

HOUSEKEEPING:

• Housekeeping stopped Independent Living services on April 3, 2020. We are keeping track of the missed visits and when restrictions are lifted and services resumed, everyone will receive extra services to make up for any lost cleanings.  This could be in the form of deep cleaning, two housekeepers assigned at one time, or weekly cleanings.
• If anyone has an urgent need at the moment (maybe a spill or stain), you can call Louella at Extn. 4092 and she will accommodate your request at no charge.
• If you wish to borrow a light-weight vacuum, call Louella Extn. 4092
• If you need assistance in housekeeping now and are not able to do it yourself, you may call Deb Meadows at Extn. 5054 in the Life Enrichment Department and she can help ($25 per hour or $22 per hour/minimum two hour charged to your account).
  • If you pay any extra charges to Life Enrichment for cleaning, you will still be eligible to have the extra make-up cleanings once resumed.

ICE-CREAM SUNDAES DELIVERED (April 30^th and May 1^st):

• Jona and Valerie from Life Enrichment will have the Ice-Cream Sundae cart going door-to-door as follows:
  • Thursday, April 30^th, 12:30 – 2 p.m. – Floors 1^st and 2nd
  • Friday, May 1^st, 12:30 – 2 p.m. – Floors 3^rd and 4th
• If you don’t want your bell rung (if you have a doggie), please let Valerie know ahead of time at Extn. 4126.

CINCO DE MAYO (Tuesday, May 5^th):

• Chips, Salsa and Queso will be delivered by Life Enrichment staff on Tuesday, May 5^th between 2 – 4 p.m. Call Valerie if don’t want bell rung.

ART GALLERY (April 30^th to July 31, 2020):

• There is a new show “Off the Wall” by Shirley Levy in the 2D Gallery and the 3D Exhibit will feature “Lola Stude’s Gourd Art Collection.”

RIBBONS FOR HOPE (Tuesday, May 12^th) 10:30 a.m. to 1:30 p.m.:

• Please join us as we will be tying ribbons in front of the Neighborhood property that will symbolize faith, hope, love and prayer. We tie a ribbon to remember our medical personnel, first responders and the for the health and protection of our family and friends.
  • There will be a table set up in front of the IL entrance outside where you can join us on writing a message on a piece of ribbon. Your ribbon will then be tied to the fence facing the street for all to see.
  • Social distancing rules observed and no group larger than five at a time.

A message from E. DeAnn Eaton, CEO

To the residents and staff of The Neighborhood in Rio Rancho:

Last week there were several negative media reports about La Vida Llena and Haverland Carter LifeStyle Group. I responded with our side of the issues to the media and directly to the residents and staff of LVL. The message below was distributed to LVL residents and publicly posted on the LVL website and Facebook page.

We have had requests for the 4-16-2020 communication to be shared with residents and staff of The Neighborhood in Rio Rancho. Below is the communication.

A message from E. DeAnn Eaton, CEO  4-16-2020

Earlier today, we received an email from the office of New Mexico Attorney General Hector Balderas describing what he calls “preliminary findings” into his review of the operation of La Vida Llena. This release of information – which went to reporters across New Mexico at the same time as it was emailed to La Vida Llena – was done, according to the AG, to “prevent future risks of harm to LVL’s staff and residents.”

We absolutely agree with this goal – which is exactly what we would have told investigators from the Attorney General’s Office had they contacted members of the La Vida Llena management team. To date, they have not done so. Regardless, we look forward to that set of conversations when they happen.

In response to this letter, La Vida Llena released the following statement to the media, which we want to share with you verbatim:

It’s surprising that the New Mexico Attorney General has chosen to release incomplete findings of an investigation he describes as in progress – and to send those preliminary findings directly to the media before anyone at La Vida Llena had the opportunity to review the findings.

No members of La Vida Llena leadership have been interviewed by the AG’s investigators. When they do contact us, we will be fully cooperative, including detailing the comprehensive set of actions we’ve taken over the past month to follow the directives and orders issued by state and federal agencies. In fact, at present we are working in partnership and under the supervision of the New Mexico Department of Health, who have personnel on site at La Vida Llena helping us care for our residents.

We also will continue to be transparent about the finances of our non-profit, faith-based organization. In short, no money has ever been misused. We will continue to use every dollar we have at our disposal to accomplish our mission of serving seniors and improving their quality of life.

As of last night, 432 residents of La Vida Llena had tested negative for COVID-19. 16 residents who have tested positive for COVID-19 are being cared for around-the-clock in an isolated area of our healthcare unit. Experienced caregivers – together with support, guidance and staffing assistance from the state Department of Health – are treating these residents, each of whom is of advanced age and with serious underlying health conditions.

At the same time, every lost life La Vida Llena, our residents and residents’ families have experienced as a result of this awful virus remains firmly in our hearts, our minds and our prayers. We will continue to do everything we can to protect the living– and to serve this at-risk even as we grieve the 10 fine human beings who have been lost during this unprecedented pandemic.

The Attorney General’s emailed preliminary findings include the following key points, culled from what he calls “32 interviews of staff, residents, contract workers, and family members of residents.” We do hope investigators will speak to more than a mere 4 percent of the 448 residents and 303 employees who currently comprise the La Vida Llena family.

• The AG suggests that LVL “has thus far failed to establish a safe, efficient, and reliable means of communicating with residents about COVID-19.” As each of you is likely aware, we have communicated dozens of messages like this over the past month, plus countless phone calls and conversations with residents. In fact, our log of these messages currently measures about 75 pages in length.
• The AG suggests that “the use of personal protective equipment (PPE) was either implicitly or explicitly discouraged; even when its usage was encouraged, it was unavailable.” As you are surely aware, all caregivers have been outfitted with sufficient PPE as part of a robust series of measures meant to keep residents and employees safe.
• The AG suggests that “LVL permitted both communal dining and health facilities to remain open after Governor Lujan Grisham issued the current State of Emergency.” These facilities have been closed for weeks now and they will remain closed until they can be safely reopened.
• The AG suggests that “LVL did not expeditiously notify medical providers of its residents’ diagnoses.” We believe we have followed the myriad directives issued by federal, state and local authorities. That remains one of our key commitments to each and every one of our residents and to the community – we will do everything in our power to combat this virus while keeping you all healthy and protected from harm.

We hope this clears up any questions you may have in the wake of this letter and the ensuing media reports. If you have any additional questions, please feel free to call 505-291-3294.

Again, thank you for everything each of you has done to contribute to the safety of La Vida Llena in the wake of this pandemic. To our residents … thank you for your patience and understanding, your support and your strength in the face of an unsettling, frightening crisis. To our staff members … thank you for courage and your commitment to doing your jobs under adverse conditions. We know that better days are near. Until then, we continue to be inspired by each of you on a daily basis. You are in our prayers.

DeAnn Eaton

A message from Chrissy Akes, Executive Director, to NIRR Independent Living:

STAY AT HOME GOVERNOR ORDER:                 It’s Not Over….

• Now that you have tested negative on April 8, that does not mean you can let your guard down. Having a negative test does not mean you are immune. In fact, the number of cases in Sandoval County continue to rise every day. That means there is a higher risk of exposure. Continue social distancing, hand washing and hand sanitizing. Help keep the Neighborhood healthy.
• I know several residents want to sit outside but please remember to wear your mask any time you leave your apartment. You must also sit at least six feet apart.
• If you go for a walk or a run by yourself, we ask that you wear your mask upon exiting and entering the building. If you walk with another person(s), please wear your mask(s).
• If you need a mask, please contact the Hospitality Desk Extn. 4114.

CAR HONKS FOR HUGS PARADE: Friday, April 24^th starting at 10 a.m. at Supportive Care Entrance.

• We have asked for the Rio Rancho Fire and Police Departments for escort.
• Check FB for live stream. https://facebook.com/neighborhoodriorancho
• We have invited family members, staff and neighbors to participate – please ask your local family members to participate in the parade with decor.
• Independent Residents may watch from their windows, balconies, patios, front of Ponderosa and main lobby. Also, fitness center patio – six feet apart always.
• Memory Care Residents will view from Memory Care courtyard six feet apart.
• Assisted Living Residents will view from their apartments, Sholer dining room, patio and Parker Room – six feet apart.
• Health Care Residents will line up in the Supportive Care Lobby and from their room.

GROCERIES:

• If you choose not to use Life Enrichment to order/deliver your groceries, you may go to grocery stores and pharmacies for essential items. Again, wear you mask. Only if you have family members and friends delivering groceries to you should the items be delivered to the loading dock for sanitization before they are brought into the building.

If you have any questions, please call, text, or email Chrissy Akes at the following address:  cakes@neighborhoodriorancho.com

(505) 962-4121 (desk)                                            (505) 238-2445 (cell)

A message from E. DeAnn Eaton, CEO:

To the Residents and Staff of the Neighborhood in Rio Rancho:

Recently, I was asked if I’ve ever experienced a challenge like COVID-19 in my 25+ years working with La Vida Llena and Haverland Carter Lifestyle Group. I have not. Nothing in my three decades in the healthcare industry compares to what our residents and staff have faced over the past month.

As someone who feels deeply responsible for each of the Neighborhood’s over 180 residents and some 207 employees, I want to reassure you that our staff is doing everything possible to keep every person connected to this organization as safe as we can. In times like these, I am reminded ever more keenly about our shared humanity and how important it is to see each day as a precious gift.  Please know that all of you are in my thoughts and prayers each day.

To date, none of the IL residents at NIRR have tested positive for COVID-19.  We are thankful for that!  There is one test-positive resident in AL, with details in the points below.  You may have friends and acquaintances, or their families, who have been affected by the Coronavirus. To everyone so deeply impacted by this wretched virus, please know that you are never far from our hearts. Each day we come to work, it’s with a strong resolve to protect every life we can protect and to keep every NIRR resident as healthy and safe as possible under unprecedented circumstances.

Let me update you on where things stand as of the close of business today:

• Currently, one AL resident at NIRR has tested positive for COVID-19, and that person has been isolated and is being cared for by staff who are completed outfitted with PPE (Personal Protective Equipment).
• The Neighborhood has another 183 residents living apart from this patient in our campus’ independent living, assisted living, memory care and progressive care units. All residents have tested been tested for COVID-19. While our prayers are with the one resident who has tested positive, it is a blessing that all others have had negative test results.
• All Neighborhood residents have been urged to self-isolate in keeping with directives from the state and the Centers for Disease Control. All residents are receiving services like meal and mail delivery meant to make these living conditions safer and less stressful. Our Life Enrichment team continues to ramp up services like virtual entertainment, online shopping, and education offerings to keep quality of life high.
• To date, 4 of NIRR’s 207 employees have tested positive for COVID-19. Each of these employees is currently at home, recovering under quarantine. Each team member and their loved ones are in our thoughts constantly. We look forward to their full recovery and return to work when they have been released by the Department of Health to do so.

You will continue to hear from us frequently as we work to keep everyone safe. If you have loved ones in one of our facilities, please rest assured that this outbreak appears to have been kept under control and isolated to La Vida Llena healthcare center. Updates will continue to be posted online and distributed to residents.

To all our residents: Thank you for your understanding and your commitment to living safely amid such uncertainty and inconvenience. If there’s something you need, please let Chrissy Akes know, and we will be there for you.

And to all NIRR staff members: Thank you for your courage and commitment to living up to our mission each day. I stand in awe at the long hours you’ve worked, the fear you’ve withstood and the giving hearts displayed by each of you time and again. If this last month has been an unprecedented challenge, please understand that it has also been a privilege to be a part of such a group of caring, compassionate human beings. Thank you for all you do.

Just as we care about the health of every resident and every employee of the Neighborhood, we also care about the soul. The Rev. Mark Goodman, our Corporate Director of Community Development, has been an incredible resource for our residents and our team throughout this crisis. Below you’ll find his thoughts on the challenges we’ve faced.

Recently, as I was sharing with my wife about how much this present crisis is weighing on my heart and mind, she asked me a question. 

“What would your grandparents say to you, if they were here?” 

It was an excellent question, for my grandparents lived through two World Wars, the Great Depression, and the Spanish Flu. They were also people of deep faith. I know what they would have said to me: “God is with you even in the darkest of times.”

My heart is heavy just now. I think about the suffering the coronavirus is causing around the world, in our country, in New Mexico, in Albuquerque, and at our communities, and I grieve. It pains me to be separated from my family, and I know that you, too, are hurting, because you are separated from your loved ones. As a priest, I believe that death is not the end of existence, and yet I’m sorrowful at those dear souls we have lost in recent weeks, particularly those whose families could not say good-bye.

In the midst of the suffering, though, there are also stories of hope and heroism. The doctors, nurses, emergency responders, and all the health care workers on the front lines of this pandemic, including the staff at NIRR, who continue their work faithfully so that you can remain at home and safe, are all heroes in my book. There are so many stories, too, of neighbors caring for one another.

For all who are reading this, I want you to know that you are in my thoughts and prayers. I want to say to you, “God is with you even in the darkest of times.” Look for moments of beauty each day. Be kind. Be well.

Mark has captured what many of us are experiencing within our organization and outside it. Just as he has, I have spent hours over the past month praying for and thinking about our residents, our employees and the impact of the pandemic. Over the years, I’ve celebrated special events with you and mourned the passing of residents with you. I have and will continue to pray for each of you. Yes, I’m a wife and a mother, but I’m also a CEO striving to get our community through this really difficult time. Please, let’s work together, be tolerant of each other, and be flexible in response to the many changes this crisis has caused for all of us.

Better times will surely come. Please stay safe and take care of yourself and your family. We will talk again soon.

Best,

DeAnn Eaton

A message from Chrissy Akes, Executive Director, to NIRR Independent Living Residents:

COVID-19 Testing Results:

• All Independent Living Residents tested are negative. Yay!!
• On April 10^th, Supportive Care encompassed 73 residents at The Neighborhood in Rio Rancho.
• Health Care and Memory Care – COVID-19 test results negative for these residents.

• One Assisted Living Resident tested positive on April 9^th who was already in isolation, non-ambulatory and safety precautions implemented after return from hospital. Resident and family contacted. Personnel assigned to positive resident not in contact with other residents.

*Of the 111 IL residents tested, four IL residents living off property.  Three IL residents declined and are in self-isolation.

COVID-19 Cases Update

For 240 staff tested, four known positive (three employees and one contractor) who all work in Supportive Care. Positive staff or staff with symptoms are self-isolating at home until they are cleared to return to work by Department of Health.

HUGE THANK YOU to all the residents making cloth masks!! Much appreciated!

TAKE-OUT DELIVERIES FROM RESTAURANTS:

• Yes, this is allowed but give instructions to restaurant to deliver your order to the Loading Dock on the east side of building behind the main IL entrance. Deliveries accepted during hospitality desk hours: M – F 8 a.m. – 6:00 p.m. and Saturday and Sunday 9 a.m. – 5 p.m. Staff will deliver to you!

If you have any questions, please call, text, or email Chrissy Akes at the following address:  cakes@neighborhoodriorancho.com

(505) 962-4121 (desk)                                            (505) 238-2445 (cell)

A message from Chrissy Akes, Executive Director, to NIRR Supportive Care Residents and Family

A message from Chrissy Akes, Executive Director, to NIRR IL residents

Message from CEO: DeAnn Eaton