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Notice for COVID-19

May 29, 2020

A message from Chrissy Akes, Executive Director, to NIRR Independent Living:

cakes@neighborhoodriorancho.com

(505) 962-4121           Ext.  4121            (505) 238-2445 (Cell)

COVID-19 Update:

  • The second batch of random Supportive Care Residents and Staff were tested May 28-29. We are waiting on results.  NIRR continues to be COVID-19 free.

FITNESS CENTER:

  • The Fitness Center will open Monday, June 1st – capacity is limited to FIVE; sign posted.
    • Please contact Jona at Extn. 4145 who can answer your questions.

POOL AND HOT-TUB UPDATE:

  • The pool permit expired the end of April and State inspections were halted during the pandemic. NIRR is waiting for the pool and hot-tub to be inspected by the NM Environment Department (NMED) and permitted. Jose has contacted the NMED and is waiting on a response. More information will be coming soon.

SALON UPDATE:

  • Katherine Gallegos of A+ Cuts, contracted with NIRR since 2016, has been COVID-19 tested this week and we are waiting on the result. Once negative result is received, Katherine will give haircuts to ONLY Supportive Care (Health Care, Assisted Living, Memory Care) residents the week of June 1 – 5.
  • Appointments for IL Residents will be available beginning the week of June 8th.
  • Only haircuts at this time:
    • Prices including tax: Ladies cut:  $26.92   Men’s cut:  $19.38
    • Cash, check or credit card.
  • Please contact Katherine directly at 505-220-4884 to schedule an appointment.
  • Katherine and all residents are required to wear masks. Sanitization will be done between each resident.
  • Massage will not resume until a later date.

DINING UPDATE:

  • The Governor has lifted restrictions relating to indoor dine-in at 50%. NIRR is purposely lagging behind the rest of the greater Rio Rancho community to ensure safety of everyone.
    • NIRR will open the Ponderosa Dining Room on Monday, June 8th, beginning with breakfast.
    • No more than two residents per table allowed.
    • Tables will be spaced six feet apart.
    • All staff will wear masks and gloves.
    • Regular competency trainings performed by staff (hand washing, personal protective equipment) and validated by supervisor for infection control.
    • Plexi-glass dividers for tables are being crafted by Maintenance staff.
    • Disposable menus will be used.

MAINTENANCE UPDATE:

  • Staff will be replacing batteries for apartment smoke alarms and air filters while the housekeeping crew is cleaning your apartments beginning June 1st.

HELPFUL TIDBIT:

  • Hand sanitizer has alcohol in it and alcohol evaporates in this hot weather. Remember to not leave it in your car.  If you do leave it in your car, a suggestion is to put it in a thermos.

REMINDER: 

  • Chapel starts back up Sunday, May 31st at 10 a.m. Sign-up sheet at hospitality desk.

STATUS QUO:

  • No visitors in all levels of care.
  • All deliveries to the Loading Dock for sanitization and then delivered.
  • Working with United Postal Mail Carrier to resume IL mail service to mailboxes.
    • Until further notice, will continue to hand-deliver internal mailbox items.
  • Grocery shopping by Life Enrichment staff will continue until further notice.

Remember to ALWAYS wear your mask when outside of your apartment.

If you need a new mask, please contact the Hospitality Desk.

May 28, 2020

A message from Chrissy Akes, Executive Director, to NIRR Supportive Care residents and family members:

cakes@neighborhoodriorancho.com

(505) 962-4121 (desk)    Ext.  4121   (505) 238-2445 (cell)

COVID-19 UPDATE: 

  • Random Supportive Care Residents and Staff were tested May 21-22. Results of ALL Supportive Care Residents and staff tested were negative.  Another group of residents and staff were tested this week and we are waiting on results. NIRR continues to be COVID-19 free.

SALON:

  • Hair appointments for Supportive Care Residents (Health Care, Assisted Living and Memory Care) are being scheduled for the week of June 1 – 5, 2020 with Katherine Gallegos of A+ Cuts, contracted with NIRR since 2016.
  • Katherine will come to resident room to perform haircut.
  • Katherine was COVID-19 tested this week and will be tested on a weekly basis. She will only be allowed in the NIRR building if negative.
  • Katherine and all residents are required to wear masks. Sanitization will be done between each resident.
  • Activities Staff is visiting each of your loved ones today and tomorrow to get them on the list for next week and to ascertain payment method.
  • Only haircuts at this time:
    • Prices including tax: Ladies cut:  $26.92        Men’s cut:   $19.38
    • Cash, Check or Credit Card.
  • If resident wants haircut and need Power of Attorney (POA) approval/payment, the easiest payment method is for Katherine to call POA for credit card information. She will accept cash or check also, but we will need for POA to deliver the amount in a sealed envelope addressed to Katherine Gallegos with the resident name included to the Supportive Care Lobby Door (9 a.m-5 pm).
  • Contact Information: A+ Cuts    Katherine Gallegos       505-220-4884

REHAB PARTNERS:

  • David Hemphill has joined Rehab Partners which is our medical contractor. Deb Greene will solely work with Health Care residents.  Dr. Hemphill will meet your loved ones in Assisted Living and Memory Care beginning June 3rd.

UPDATE FROM ACTIVITY DIRECTOR:

  • Virtual Visits or Window Visits:
    • Please contact Adrian Valerio, Activities Director, at 505-962-5055, if you would like to set up a virtual or window visit.
  • Hallway Bingo:
    • Adrian and his team have figured out a way to have Hallway Bingo for ALL Supportive Care residents. This has been tricky because how our building is divided into floors.
  • Graduating Seniors:
    • Be sure to visit NiRR FaceBook page to see your loved ones holding up advice for NiRR graduating seniors:

                  https://www.facebook.com/neighborhoodriorancho

May 8, 2020

A message from Chrissy Akes, Executive Director, to NIRR Independent Living:

(505) 962-4121 (desk)    Ext.  4121   (505) 238-2445 (cell)

As we have left April and are in May, many days I don’t know what day it is.  If anyone has seen the movie Groundhog Day, that is what it feels like; every day is the same.  Staff spend 99% of their day on COVID-19 related issues and they are ever changing and it becomes overwhelming.  I know you too as Independent Residents don’t feel independent. We all have Quarantine Fatigue.

Daily reporting to the Department of Health (DOH) is necessary as we continue to keep NIRR COVID-19 free.  The DOH is continually assessing the situation and changing the requirements and restrictions sometimes multiple times throughout the day.

SAD NEWS:

A recent change DOH made was “no flowers delivered to supportive care residents” in all New Mexico communities.  As you can well imagine, this was a blow to us as staff to have to let families know last minute that their loved ones will not receive fresh flowers for Mother’s Day.  We will take a picture of the flower bouquet and deliver the color photo along with the card to the resident.  We cannot even take the flowers into our licensed side of the building (Supportive Care).  Some local families are able to pick them up so they can enjoy.  Others will be displayed in the Independent Living lobby.

HAPPY NEWS: 

Thank you Independent Living Residents who have stepped up to make beautiful paper roses for our Supportive Care residents who will receive them on Mother’s Day along with a special treat.  IL Residents may receive flowers after they are sanitized.

I am attaching a copy of a letter written to each and every one of you from Jose Olivas*, a fifth grader from a school in Espanola, NM (my hometown).  His teacher (who is also a nurse repurposed in this direction during the COVID-19 pandemic), reached out to me asking if she could have her students in virtual learning write letters, cards and draw pictures for NIRR residents.  This teacher is Paula LeDoux and her mother is your neighbor, Joan Heimbach.  *Permission granted by student’s parents.

This letter made me cry because it puts it all in perspective.   #Home Together.

With this communication memo, you are also receiving a special gift (drawing or card) from the Tony E. Quintana (Sombrillo) Century 21st Virtual After-School Program.

April 29, 2020

A message from Chrissy Akes, Executive Director, to NIRR Independent Living:

COVID-19 UPDATE:

  • The NIRR Assisted Living Resident tested COVID-19 negative on April 27 and 28; report given to Department of Health. Thanks for all resident and staff efforts!!

“Easing…Re-opening…Phasing-In…Flattening the Curve”

  • You are probably hearing these magical words but…we are not out of the woods yet.
  • In the course of “easing,” senior housing will be the last to return to “normal.” Our high-risk population will only be protected when the number of positive cases goes down and stays down for weeks.
  • There is no Easing, Re-Opening, Phasing-In or Flattening the Curve in our near future. Please continue to practice social distancing, handwashing/sanitizing, and wearing your mask!

NO VISITORS:

  • The sign posted at all entrances to the NIRR says “No visitors in Facility.”
    • We realize some Independent Living residents are having non-resident visitors utilizing the outdoor patio to conduct social visits.
      • We require any visitors on the patio to wear a mask and social distance at least six feet.
      • Also, any Independent Living residents visiting amongst yourselves inside or outside must wear masks and utilize social distance at least six feet and your group may not be more than five people.
    • Please understand by having your family and friends visit you on the common patios at NIRR that you are jeopardizing the safety of yourself, your visitor, staff and your fellow residents.
      • Google how many COVID positive cases are in zip code 87124 and you will be amazed at how close the virus is to your home.
    • If you need a mask, please contact the Hospitality Desk Extn. 4114.

MEDICAL VISITS:

  • If a medical appointment is not urgent, we ask that you reschedule any medical appointments for a future date.
  • We recommend you self-isolate fourteen days if going out to a medical appointment but it is not required. If you wish to utilize Telehealth and need assistance, please contact Efren Gallardo, Social Services Director at a505-274-5521.                                                                       (OVER)

HOUSEKEEPING:

  • Housekeeping stopped Independent Living services on April 3, 2020. We are keeping track of the missed visits and when restrictions are lifted and services resumed, everyone will receive extra services to make up for any lost cleanings.  This could be in the form of deep cleaning, two housekeepers assigned at one time, or weekly cleanings.
  • If anyone has an urgent need at the moment (maybe a spill or stain), you can call Louella at Extn. 4092 and she will accommodate your request at no charge.
  • If you wish to borrow a light-weight vacuum, call Louella Extn. 4092
  • If you need assistance in housekeeping now and are not able to do it yourself, you may call Deb Meadows at Extn. 5054 in the Life Enrichment Department and she can help ($25 per hour or $22 per hour/minimum two hour charged to your account).
    • If you pay any extra charges to Life Enrichment for cleaning, you will still be eligible to have the extra make-up cleanings once resumed.

ICE-CREAM SUNDAES DELIVERED (April 30th and May 1st):

  • Jona and Valerie from Life Enrichment will have the Ice-Cream Sundae cart going door-to-door as follows:
    • Thursday, April 30th, 12:30 – 2 p.m. – Floors 1st and 2nd
    • Friday, May 1st, 12:30 – 2 p.m. – Floors 3rd and 4th
  • If you don’t want your bell rung (if you have a doggie), please let Valerie know ahead of time at Extn. 4126.

CINCO DE MAYO (Tuesday, May 5th):

  • Chips, Salsa and Queso will be delivered by Life Enrichment staff on Tuesday, May 5th between 2 – 4 p.m. Call Valerie if don’t want bell rung.

ART GALLERY (April 30th to July 31, 2020):

  • There is a new show “Off the Wall” by Shirley Levy in the 2D Gallery and the 3D Exhibit will feature “Lola Stude’s Gourd Art Collection.”

RIBBONS FOR HOPE (Tuesday, May 12th) 10:30 a.m. to 1:30 p.m.:

  • Please join us as we will be tying ribbons in front of the Neighborhood property that will symbolize faith, hope, love and prayer. We tie a ribbon to remember our medical personnel, first responders and the for the health and protection of our family and friends.
    • There will be a table set up in front of the IL entrance outside where you can join us on writing a message on a piece of ribbon. Your ribbon will then be tied to the fence facing the street for all to see.
    • Social distancing rules observed and no group larger than five at a time.

April 21, 2020

A message from E. DeAnn Eaton, CEO

To the residents and staff of The Neighborhood in Rio Rancho:

Last week there were several negative media reports about La Vida Llena and Haverland Carter LifeStyle Group. I responded with our side of the issues to the media and directly to the residents and staff of LVL. The message below was distributed to LVL residents and publicly posted on the LVL website and Facebook page.

We have had requests for the 4-16-2020 communication to be shared with residents and staff of The Neighborhood in Rio Rancho. Below is the communication.

 

A message from E. DeAnn Eaton, CEO  4-16-2020

Earlier today, we received an email from the office of New Mexico Attorney General Hector Balderas describing what he calls “preliminary findings” into his review of the operation of La Vida Llena. This release of information – which went to reporters across New Mexico at the same time as it was emailed to La Vida Llena – was done, according to the AG, to “prevent future risks of harm to LVL’s staff and residents.”

We absolutely agree with this goal – which is exactly what we would have told investigators from the Attorney General’s Office had they contacted members of the La Vida Llena management team. To date, they have not done so. Regardless, we look forward to that set of conversations when they happen.

In response to this letter, La Vida Llena released the following statement to the media, which we want to share with you verbatim:

It’s surprising that the New Mexico Attorney General has chosen to release incomplete findings of an investigation he describes as in progress – and to send those preliminary findings directly to the media before anyone at La Vida Llena had the opportunity to review the findings.

No members of La Vida Llena leadership have been interviewed by the AG’s investigators. When they do contact us, we will be fully cooperative, including detailing the comprehensive set of actions we’ve taken over the past month to follow the directives and orders issued by state and federal agencies. In fact, at present we are working in partnership and under the supervision of the New Mexico Department of Health, who have personnel on site at La Vida Llena helping us care for our residents.

We also will continue to be transparent about the finances of our non-profit, faith-based organization. In short, no money has ever been misused. We will continue to use every dollar we have at our disposal to accomplish our mission of serving seniors and improving their quality of life.

As of last night, 432 residents of La Vida Llena had tested negative for COVID-19. 16 residents who have tested positive for COVID-19 are being cared for around-the-clock in an isolated area of our healthcare unit. Experienced caregivers – together with support, guidance and staffing assistance from the state Department of Health – are treating these residents, each of whom is of advanced age and with serious underlying health conditions.

At the same time, every lost life La Vida Llena, our residents and residents’ families have experienced as a result of this awful virus remains firmly in our hearts, our minds and our prayers. We will continue to do everything we can to protect the living– and to serve this at-risk even as we grieve the 10 fine human beings who have been lost during this unprecedented pandemic.

The Attorney General’s emailed preliminary findings include the following key points, culled from what he calls “32 interviews of staff, residents, contract workers, and family members of residents.” We do hope investigators will speak to more than a mere 4 percent of the 448 residents and 303 employees who currently comprise the La Vida Llena family.

  • The AG suggests that LVL “has thus far failed to establish a safe, efficient, and reliable means of communicating with residents about COVID-19.” As each of you is likely aware, we have communicated dozens of messages like this over the past month, plus countless phone calls and conversations with residents. In fact, our log of these messages currently measures about 75 pages in length.
  • The AG suggests that “the use of personal protective equipment (PPE) was either implicitly or explicitly discouraged; even when its usage was encouraged, it was unavailable.” As you are surely aware, all caregivers have been outfitted with sufficient PPE as part of a robust series of measures meant to keep residents and employees safe.
  • The AG suggests that “LVL permitted both communal dining and health facilities to remain open after Governor Lujan Grisham issued the current State of Emergency.” These facilities have been closed for weeks now and they will remain closed until they can be safely reopened.
  • The AG suggests that “LVL did not expeditiously notify medical providers of its residents’ diagnoses.” We believe we have followed the myriad directives issued by federal, state and local authorities. That remains one of our key commitments to each and every one of our residents and to the community – we will do everything in our power to combat this virus while keeping you all healthy and protected from harm.

We hope this clears up any questions you may have in the wake of this letter and the ensuing media reports. If you have any additional questions, please feel free to call 505-291-3294.

Again, thank you for everything each of you has done to contribute to the safety of La Vida Llena in the wake of this pandemic. To our residents … thank you for your patience and understanding, your support and your strength in the face of an unsettling, frightening crisis. To our staff members … thank you for courage and your commitment to doing your jobs under adverse conditions. We know that better days are near. Until then, we continue to be inspired by each of you on a daily basis. You are in our prayers.

DeAnn Eaton

April 20, 2020

A message from Chrissy Akes, Executive Director, to NIRR Independent Living:

STAY AT HOME GOVERNOR ORDER:                 It’s Not Over….

  • Now that you have tested negative on April 8, that does not mean you can let your guard down. Having a negative test does not mean you are immune. In fact, the number of cases in Sandoval County continue to rise every day. That means there is a higher risk of exposure. Continue social distancing, hand washing and hand sanitizing. Help keep the Neighborhood healthy.
  • I know several residents want to sit outside but please remember to wear your mask any time you leave your apartment. You must also sit at least six feet apart.
  • If you go for a walk or a run by yourself, we ask that you wear your mask upon exiting and entering the building. If you walk with another person(s), please wear your mask(s).
  • If you need a mask, please contact the Hospitality Desk Extn. 4114.

CAR HONKS FOR HUGS PARADE: Friday, April 24th starting at 10 a.m. at Supportive Care Entrance.

  • We have asked for the Rio Rancho Fire and Police Departments for escort.
  • Check FB for live stream. https://facebook.com/neighborhoodriorancho
  • We have invited family members, staff and neighbors to participate – please ask your local family members to participate in the parade with decor.
  • Independent Residents may watch from their windows, balconies, patios, front of Ponderosa and main lobby. Also, fitness center patio – six feet apart always.
  • Memory Care Residents will view from Memory Care courtyard six feet apart.
  • Assisted Living Residents will view from their apartments, Sholer dining room, patio and Parker Room – six feet apart.
  • Health Care Residents will line up in the Supportive Care Lobby and from their room.

GROCERIES:

  • If you choose not to use Life Enrichment to order/deliver your groceries, you may go to grocery stores and pharmacies for essential items. Again, wear you mask. Only if you have family members and friends delivering groceries to you should the items be delivered to the loading dock for sanitization before they are brought into the building.

If you have any questions, please call, text, or email Chrissy Akes at the following address:  cakes@neighborhoodriorancho.com

(505) 962-4121 (desk)                                            (505) 238-2445 (cell)

April 17, 2020

A message from E. DeAnn Eaton, CEO:

To the Residents and Staff of the Neighborhood in Rio Rancho:

Recently, I was asked if I’ve ever experienced a challenge like COVID-19 in my 25+ years working with La Vida Llena and Haverland Carter Lifestyle Group. I have not. Nothing in my three decades in the healthcare industry compares to what our residents and staff have faced over the past month.

As someone who feels deeply responsible for each of the Neighborhood’s over 180 residents and some 207 employees, I want to reassure you that our staff is doing everything possible to keep every person connected to this organization as safe as we can. In times like these, I am reminded ever more keenly about our shared humanity and how important it is to see each day as a precious gift.  Please know that all of you are in my thoughts and prayers each day.

To date, none of the IL residents at NIRR have tested positive for COVID-19.  We are thankful for that!  There is one test-positive resident in AL, with details in the points below.  You may have friends and acquaintances, or their families, who have been affected by the Coronavirus. To everyone so deeply impacted by this wretched virus, please know that you are never far from our hearts. Each day we come to work, it’s with a strong resolve to protect every life we can protect and to keep every NIRR resident as healthy and safe as possible under unprecedented circumstances.

Let me update you on where things stand as of the close of business today:

  • Currently, one AL resident at NIRR has tested positive for COVID-19, and that person has been isolated and is being cared for by staff who are completed outfitted with PPE (Personal Protective Equipment).
  • The Neighborhood has another 183 residents living apart from this patient in our campus’ independent living, assisted living, memory care and progressive care units. All residents have tested been tested for COVID-19. While our prayers are with the one resident who has tested positive, it is a blessing that all others have had negative test results.
  • All Neighborhood residents have been urged to self-isolate in keeping with directives from the state and the Centers for Disease Control. All residents are receiving services like meal and mail delivery meant to make these living conditions safer and less stressful. Our Life Enrichment team continues to ramp up services like virtual entertainment, online shopping, and education offerings to keep quality of life high.
  • To date, 4 of NIRR’s 207 employees have tested positive for COVID-19. Each of these employees is currently at home, recovering under quarantine. Each team member and their loved ones are in our thoughts constantly. We look forward to their full recovery and return to work when they have been released by the Department of Health to do so.

You will continue to hear from us frequently as we work to keep everyone safe. If you have loved ones in one of our facilities, please rest assured that this outbreak appears to have been kept under control and isolated to La Vida Llena healthcare center. Updates will continue to be posted online and distributed to residents.

To all our residents: Thank you for your understanding and your commitment to living safely amid such uncertainty and inconvenience. If there’s something you need, please let Chrissy Akes know, and we will be there for you.

And to all NIRR staff members: Thank you for your courage and commitment to living up to our mission each day. I stand in awe at the long hours you’ve worked, the fear you’ve withstood and the giving hearts displayed by each of you time and again. If this last month has been an unprecedented challenge, please understand that it has also been a privilege to be a part of such a group of caring, compassionate human beings. Thank you for all you do.

Just as we care about the health of every resident and every employee of the Neighborhood, we also care about the soul. The Rev. Mark Goodman, our Corporate Director of Community Development, has been an incredible resource for our residents and our team throughout this crisis. Below you’ll find his thoughts on the challenges we’ve faced.

Recently, as I was sharing with my wife about how much this present crisis is weighing on my heart and mind, she asked me a question. 

“What would your grandparents say to you, if they were here?” 

It was an excellent question, for my grandparents lived through two World Wars, the Great Depression, and the Spanish Flu. They were also people of deep faith. I know what they would have said to me: “God is with you even in the darkest of times.”

My heart is heavy just now. I think about the suffering the coronavirus is causing around the world, in our country, in New Mexico, in Albuquerque, and at our communities, and I grieve. It pains me to be separated from my family, and I know that you, too, are hurting, because you are separated from your loved ones. As a priest, I believe that death is not the end of existence, and yet I’m sorrowful at those dear souls we have lost in recent weeks, particularly those whose families could not say good-bye.

In the midst of the suffering, though, there are also stories of hope and heroism. The doctors, nurses, emergency responders, and all the health care workers on the front lines of this pandemic, including the staff at NIRR, who continue their work faithfully so that you can remain at home and safe, are all heroes in my book. There are so many stories, too, of neighbors caring for one another.

For all who are reading this, I want you to know that you are in my thoughts and prayers. I want to say to you, “God is with you even in the darkest of times.” Look for moments of beauty each day. Be kind. Be well.

Mark has captured what many of us are experiencing within our organization and outside it. Just as he has, I have spent hours over the past month praying for and thinking about our residents, our employees and the impact of the pandemic. Over the years, I’ve celebrated special events with you and mourned the passing of residents with you. I have and will continue to pray for each of you. Yes, I’m a wife and a mother, but I’m also a CEO striving to get our community through this really difficult time. Please, let’s work together, be tolerant of each other, and be flexible in response to the many changes this crisis has caused for all of us.

Better times will surely come. Please stay safe and take care of yourself and your family. We will talk again soon.

Best,

DeAnn Eaton

April 14, 2020

A message from Chrissy Akes, Executive Director, to NIRR Independent Living Residents:

COVID-19 Testing Results:

  • All Independent Living Residents tested are negative. Yay!!
  • On April 10th, Supportive Care encompassed 73 residents at The Neighborhood in Rio Rancho.
  • Health Care and Memory Care – COVID-19 test results negative for these residents.
  • One Assisted Living Resident tested positive on April 9th who was already in isolation, non-ambulatory and safety precautions implemented after return from hospital. Resident and family contacted. Personnel assigned to positive resident not in contact with other residents.

 

Level of Care # of Residents # Residents Tested Positive Negative
Health Care 25 25 0 25
Assisted Living 35 35 1 34
Memory Care 13 13 0 13
Independent Living 111 104* 0 104
TOTAL 184 177* 1 176
*Of the 111 IL residents tested, four IL residents living off property.  Three IL residents declined and are in self-isolation.

 

COVID-19 Cases Update

For 240 staff tested, four known positive (three employees and one contractor) who all work in Supportive Care. Positive staff or staff with symptoms are self-isolating at home until they are cleared to return to work by Department of Health.

HUGE THANK YOU to all the residents making cloth masks!! Much appreciated!

TAKE-OUT DELIVERIES FROM RESTAURANTS:

  • Yes, this is allowed but give instructions to restaurant to deliver your order to the Loading Dock on the east side of building behind the main IL entrance. Deliveries accepted during hospitality desk hours: M – F 8 a.m. – 6:00 p.m. and Saturday and Sunday 9 a.m. – 5 p.m. Staff will deliver to you!

If you have any questions, please call, text, or email Chrissy Akes at the following address:  cakes@neighborhoodriorancho.com

(505) 962-4121 (desk)                                            (505) 238-2445 (cell)

April 13, 2020 – 2:00 PM

A message from Chrissy Akes, Executive Director, to NIRR Supportive Care Residents and Family

 

COVID-19 Testing Results:

  • On April 10th, Supportive Care encompassed 73 residents at The Neighborhood in Rio Rancho.  Health Care and Memory Care – COVID-19 test results negative for all residents.
  • One Assisted Living Resident tested positive on April 9th who was already in isolation, non-ambulatory and safety precautions implemented after return from hospital. Resident and family contacted. Personnel assigned to positive resident not in contact with other residents.
Level of Care # of Residents # Residents Tested Positive Negative
Health Care 25 25 0 25
Assisted Living 35 35 1 34
Memory Care 13 13 0 13
TOTAL 73 73 1 72

COVID-19 Cases Update

For staff, to date, three known positive (two employees and one contractor). Positive staff or staff with symptoms are self-isolating at home until they are cleared to return to work by Department of Health.

If you have any questions, please call, text, or email Chrissy Akes at the following address:  cakes@neighborhoodriorancho.com

(505) 962-4121 (desk)                                      (505) 238-2445 (cell)

 

April 10, 2020 – 4:00 PM

A message from Chrissy Akes, Executive Director, to NIRR IL residents

 

COVID-19 Testing Results Independent Living:

  • Testing was done by Presbyterian Healthcare Services for NIRR Independent Living residents on April 8th. Results received current as of this memo:
# of IL Residents # IL Residents Tested* # IL Residents Living off property # IL Residents declined & in self-isolation Positive Negative Waiting on results or haven’t reported (voluntary)
111 104 4 3 0 75 29

 

  • If you need help obtaining your results, please ask Efren Gallardo (274-5521) for assistance.
  • If you have received your results and have not voluntarily reported them yet, please call or text Linda Manning, Infection Preventionist, at 505-589-6634.

COVID-19 Testing Results Supportive Care:

  • Testing was done by Presbyterian Healthcare Services for ALL Supportive Care residents (Health Care, Assisted Living, Memory Care) on April 8  Results received current as of this memo:
Level of Care # of Residents # Residents Tested Positive Negative Waiting
Health Care 25 25 0 25 0
Assisted Living 35 35 1 26 8
Memory Care 13 13 10 3
TOTAL 73 73 1 61 11

 

One Assisted Living Resident tested positive who was already in isolation, non-ambulatory and safety precautions implemented after return from hospital. Resident and family contacted. Personnel assigned to positive resident not in contact with other residents.

COVID-19 Cases Update

Since March 7th, visitation restricted to all levels of care and all employees upon entering NIRR sanitize their hands, get their temperature taken and answer the questionnaire regarding COVID exposure and/or symptoms.  Any employee exhibiting 99.6 + triaged by nurse to determine course of action.       

  • All staff continue to wear proper personal protective equipment.
  • Social distancing observed for all staff and residents.

COVID-19 Testing Results NIRR Staff, Agency and Contractors:

240 NIRR staff, Agency and contractors have been tested.  To date, three known positive (this includes the two from the prior memo). Positive employees or employees with symptoms prior to testing are self-isolating at home until they are cleared to return to work by Department of Health.

EASTER SUNDAY BAGPIPER:

  • David Reynolds will have a bagpipe performance on the East Patio on Easter Sunday (April 12) at 11:30 a.m. You may watch from your balcony.  If you don’t have a balcony facing that direction, you may view from patios or courtyard but no more than five in a group.

RESIDENT HEALTH SERVICE TRANSITION:

Jennifer Fox and Stephanie Cousins will be returning to La Vida Llena and have transitioned their resident care caseload to Deb Meadows, a Certified Nursing Assistant under Life Enrichment. Jennifer and Stephanie will be at NIRR intermittently for another month during the transition.  Deb Meadows has been working for Haverland Carter for 25 years since 1995.  Please read her bio in the Newsreel. Deb can assist Independent Residents with:

  • First aide
  • Vitals
  • Housekeeping
  • Showers
  • Peri-care (assistance with toileting)
  • Nail care if not diabetic
  • Errands (once we up and running again)
  • Pet care

Life Enrichment Aide prices can be found in Appendix A:

  • Service under one hour          $25
  • Service with two hour minimum          $22 per hour

If you have any questions, please call, text, or email Chrissy Akes at the following address:  cakes@neighborhoodriorancho.com

(505) 962-4121 (desk)            (505) 238-2445 (cell)

April 7, 2020

Message from CEO: DeAnn Eaton

Well, it’s certainly been a tough couple of weeks.
 
THANK YOU to those valued employees who are coming to work and dedicated to serving our Residents. I realize many of you are working extra shifts and doing work not normally within your regular job duties. It is valued! You have my most heartfelt thanks and appreciation.
 
THANK YOU to our Residents who are doing their part to stay healthy and safe. I realize every day you get information about what is changing. That’s not easy for you, it’s difficult to know what to plan and what to expect. THANK YOU for being patient and understanding as we work through how to maintain service to you and how that’s being accomplished. We know it’s hard and not easy. I know your families are also concerned because they are concerned about your wellbeing and they can’t visit you. This won’t last forever, and together let’s try and be kind and patient with each other.
 
You are all in my thoughts and prayers. DeAnn

April 7, 2020 – 3:00 p.m.

A message from Chrissy Akes, Executive Director, to Supportive Care residents:

COVID-19 Cases Update

No new NIRR cases have been reported. One Safety employee and one contracted Therapist are at home and will not be allowed back into the building until they have been cleared.

COVID-19 Testing

  • FREE testing by Presbyterian Healthcare Services will occur at the NIRR Supportive Care lobby entrance on Wednesday, April 8th as follows:
  • 9:00 – 11:00 a.m.           Health Care and Assisted Living residents
  • 11:00 – 3:00 p.m.           Independent Living Residents
  • 3:00 – 5:00 p.m.             Memory Care Residents
  • All NIRR staff and Agency staff will be tested on April 9th.
  • We will have one-two staff helping each resident from beginning to end.
  • All staff will be wearing masks.
  • Social distancing of six feet between residents will be observed.
  • The police will be present.
  • We will have printed NIRR Face Sheets for each resident that has the personal and insurance information needed to hand to the tester.
  • Tri-Core Reference Laboratories will process the results. Results will be available within four to seven days and NIRR will obtain them for each resident and notify family members as we learn the results.

If you have any questions, please call, text, or email Chrissy Akes at the following address:  cakes@neighborhoodriorancho.com

(505) 962-4121 (desk)

(505) 238-2445 (cell)

April 7, 2020 – 2:00 p.m.

A message from Chrissy Akes, Executive Director, to Life Plan residents

COVID Cases Update

No new NIRR cases have been reported. One Safety employee and one contracted Therapist are at home and will not be allowed back into the building until they have been cleared.

COVID Testing

  • Voluntary FREE testing by Presbyterian Healthcare Services of Independent Living residents will occur in the Supportive Care parking lot on Wednesday, April 8, beginning at 11:00 a.m.
  • TIMES FOR TESTING BY IL APARTMENT
  • WEAR YOUR MASK WHEN LEAVING YOUR APARTMENT.
  • Please exit the front IL lobby door and walk or use your mobility aide on the sidewalk where you may sit at chairs spaced six feet apart.
  • The police will be present.
  • We have printed your NIRR Face Sheet (attached in the confidential envelope) that has the information needed for you to hand to the tester. If you want to bring your own ID and insurance card, you may but it is not required, if you give them your Face Sheet.
  • Tri-Core Reference Laboratories will process the results. Results will be available within four to seven days.
  • You will need to create a “Presbyterian My Chart” account online for results at PHS.org so you can check on your results.
    • If you need help with setup or you don’t have a computer or smartphone, please call one of the following staff members:
      • Efren Gallardo           (505) 274-5521
      • Johnnie Harris (505) 274-5101
      • Patrick Lobato           (505) 321-0189
    • If you refuse testing, the Secretary of the Department of Health can require your isolation/quarantine. The Neighborhood may report the names of residents refusing testing.

If you have any questions, please call, text, or email Chrissy Akes at the following address:  cakes@neighborhoodriorancho.com

Extn. 4121 or 505-238-2445 (cell)

Call the Info Line at Extn. 2345 or press the button on your phone labeled “Info Line.”

Bistro

Welcome back Sara!

The Bistro will reopen Wednesday, April 8th. A Bistro menu form is attached (different color from Ponderosa menu) for April 8 to April 10 lunch.

  • Lunch service delivered to your apartment only Monday through Friday from 11:00 a.m. to 2:00 p.m.
  • For Wednesday (April 8th) lunch only, you may call the Bistro at Extn. 4224 between 8 a.m. to 10 a.m. for delivery to apartment.
  • Otherwise, you will receive Bistro menu form the day prior for you to leave with your completed Ponderosa menu forms.

April 6, 2020 – 2:00 p.m.

A message from Chrissy Akes, Executive Director, to Life Plan residents

COVID Update

  • One known NIRR Safety employee tested positive on 4/2; this person had no contact with residents.
  • One known contract Therapist tested positive on 4/4; this person had contact with Supportive Care residents only.
  • Both positive individuals are at home in self-isolation. Any staff and residents who had direct contact are being tested and are awaiting results. Staff are not allowed back into the building until they are cleared.

Masks for Residents

  • One mask per resident is being delivered to your apartment niche with this memo. We would ask that you wear this mask anytime you leave your apartment. Also, please wear the mask for testing on Wednesday. We ask that you reuse this mask and not share it.

COVID Testing

  • Tentatively, voluntary testing of all NIRR staff and residents will occur in NIRR front parking lot on Wednesday, April 8th.
  • More information will come out shortly on how the logistics will work. It will be systematic and organized.
  • If you refuse testing, the Secretary of the Department of Health can require your isolation/quarantine. The Neighborhood must report the names of residents refusing testing.
  • Testing will occur first for Supportive Care residents, so plan for afternoon testing of Independent Living residents. (More information is forthcoming.)

Meal Alternative

  • Sara will return on April 7th. We are working to reopen the Bistro with room service delivery. Information will be coming.

Mail

  • Effective immediately, ALL mail (both internal and USPS) will be delivered to your niche Monday through Friday. If you have outgoing mail, please let the Hospitality Desk know for pick up.

Staff

  • All staff members are wearing masks.
  • Staff are allowed, if they wish, to have every day be a casual clothing day. All staff need to be available to step in to help all departments.

Movies, Activities, and Communion:  Temporarily suspended.

Fitness Room: Only one resident at a time. Sign-ups posted on door. You must sanitize equipment after use.

Up-to-Date Information

On your NIRR apartment phone, use a button marked Info Line (or call Extn. 2345) to receive current information.

April 4, 2020

A Message from Chrissy Akes, Executive Director, regarding Coronavirus:

We have learned one NIRR employee has tested positive for COVID-19 on April 3 and is selfisolating at home. It has been determined the employee had contact with other NIRR employees bothin Supportive Care and Independent Living. The Department of Health is calling these employees togather information, have them self-isolate at home and monitor symptoms.

On April 3rd, all meals are being delivered to apartments and Life Enrichment will delivergroceries. Please remind your family and friends that are bringing you items, that they need to bedelivered to the NIRR loading dock for sanitization before coming into NIRR and delivered to your apartment.

NIRR is taking all precautions to keep everyone safe. Please everyone do your part and Stay at Home. Thank you.

April 3, 2020

A Message from Chrissy Akes, Executive Director, to Supportive Care Residents and Family Members regarding Coronavirus Prevention Plan:

A message from Chrissy Akes, Executive Director, to Supportive Care Residents and Family Members regarding our Coronavirus Prevention Plan.

There are no known COVID-19 cases at NIRR to-date.

Meals:

  • Assisted Living effective with breakfast on April 3rd, Scholer Dining will be closed until further notice.
    • All meals will be delivered to resident apartment.
  • Health Care meals will continue to be delivered to resident rooms with supervision.
  • Memory Care meals continue as usual.

Limited Access to Neighborhood in Rio Rancho:

  • Only staff and approved medical personnel are permitted access to the Supportive Care area.
  • There will be no crossovers of Independent Living residents into Supportive Care or Supportive Care residents into Independent Living.

Infection Control:  NIRR is focused on infection control best practices with our staff and residents. Remember that you are a key partner in keeping yourself and others healthy. Please continue to do the following:

  • Wash your hands often.
  • Avoid touching your eyes, nose, and mouth.
  • Observe social distance of at least six feet.

Employees

All employees will be asked to wear masks. We are hoping for full implementation of this requirement on April 7th. Employees will wear masks to protect residents; no employees are sick.

La Vida Llena (Sister Community):  A Message from Haverland Carter Lifestyle Group Corporate Office on 4-3-20

The NM Department of Health (DOH), in collaboration with Presbyterian Hospital, is currently testing residents and staff of La Vida Llena for COVID-19. Prior to this week, testing was limited to individuals who displayed symptoms of COVID-19, so it was impossible to track the spread of the virus if people were asymptomatic. During her press conference on Monday, March 30, Governor Lujan Grisham announced that she had procured significant quantities of coronavirus test kits, and that the protocols of the DOH would now include testing asymptomatic individuals, particularly of vulnerable populations. This announcement was very welcome news and has allowed testing of all residents and staff in Health Care at LVL; furthermore, it enabled LVL management to work cooperatively with DOH and Presbyterian to implement the testing that is currently being done.

As part of the testing in Health Care, positive test results have been reported, and we continue to receive updates from the DOH. As of this writing, there are 18 residents in Health Care who have tested positive. All are being isolated and cared for by dedicated Health Care staff who are using personal protective equipment (PPE) as part of the regular protocol to ensure infection control.

Again, we are thankful that Governor Lujan Grisham has, as part of her ongoing efforts to mitigate the effects of COVID-19, directed the DOH to make testing available to senior care communities. The testing now being done at LVL is an important part of safeguarding our residents and staff. Residents and staff at LVL are encouraged to take advantage of the opportunity to be tested. Testing will continue for the next few days, making testing available to all residents in various LVL locations.

The management of LVL is working with DOH to include our sister community, the Neighborhood in Rio Rancho (NIRR), in the testing of residents and staff.

The NIRR Team meets and evaluates the situation daily;

everything is subject to change.

April 3, 2020

A Message from Chrissy Akes, Executive Director, to Life Plan residents regarding Coronavirus Prevention Plan:

No known COVID-19 cases at NIRR to-date.

UP-TO-DATE INFORMATION:

On your NIRR apartment phone, there is an Info Line marked button (or call Extn. 2345) that you can receive current information. Please be patient as we work out the kinks.

INDEPENDENT RESIDENT SIGN-IN/OUT PROCESS:

There is a voluntary sign out/in sheet available at the Hospitality Desk for IL residents. It will be available on the counter.

  • Limit travel off campus to ONLY essential medical appointments.

Meals:

  • Effective with DINNER on Friday, April 3rd, all meals will be delivered free to your apartment.
    • Please clear your apartment entrance niche and meals will be delivered there.
    • You will receive your menu forms the day prior on your niche outside your apartment. Please use something to weight it down.
      • Please fill out the form and put on your niche no later than 3 p.m. for the next day’s meals.
    • Any meal you do not want, please put a line through your menu form and put on your niche.
    • Pre-filled form will be picked up by staff.
    • Meals will be delivered.
    • Please place your trash outside your door for pick-up by staff
  • Dinner will be delivered this evening as close to regular hours as possible.

NOTE:  For breakfast, lunch and dinner meals tomorrow (Saturday, April 4), you will receive all your menu forms today by 3 p.m.  Please have your pre-filled forms on your niche by 4 p.m. today.

Going forward, you will receive menu forms by 3 p.m. the day prior and please put on niche by 4 p.m.

Please everyone be patient while we get perfected processes

 in place of our new normal and to keep everyone safe.

MOVIES AND ACTIVITIES:  Still available in Haverland Hall limited to no more than five people and pre sign-up at Hospitality Desk. If you travel outside the community, we would ask that you think before signing up to keep your neighbor safe.

GROCERY SHOPPING:  Communicate with Life Enrichment with other grocery store options (Extn. 4120).

COMMUNION: Sundays 10 – 11 a.m. for IL residents in Chapel (social distancing mandated).

REMEMBER – only staff can cross between levels of care.

EMPLOYEES:

All employees will be asked to wear masks. We are hoping full implementation on April 7th. They are wearing them to protect the residents; no employees are sick.

Sister Community – La Vida Llena:     MESSAGE FROM CORPORATE: 4-3-20

At this time, the NM Dept. of Health, in collaboration with Presbyterian Hospital, are testing residents and staff of La Vida Llena for Covid-19.  Prior to this week, testing was limited only to individuals who displayed symptoms of Covid-19, and so it was impossible to track the spread of the virus if people were asymptomatic.  During her Press Conference on Monday, March 30, Governor Lujan Grisham announced that she had procured significant quantities of coronavirus test kits, and that the protocols of the Dept. of Health would now include testing asymptomatic individuals, particularly of vulnerable populations.  This was very welcome news, and the new development allowed testing of all residents and staff in Health Care at LVL.  Furthermore, it enabled LVL management to work cooperatively with DOH and Presbyterian to implement the testing that is currently being done.

As part of the testing in Health Care, there have been positive test results reported, and we continue to receive updates from the Dept. of Health.  As of this writing, there have been 18 residents in Health Care who have tested positive.  All are are being isolated and cared for by the dedicated Health Care staff who are using PPE as part of the regular protocol to ensure infection control.

Again, we are thankful that Governor Lujan Grisham has, as part of her ongoing efforts to mitigate the effects of Covid-19, directed the Dept. of Health to make testing available to senior care communities.  The testing now being done at LVL is an important part of safeguarding our residents and staff.  We encourage you to take advantage of this opportunity to be tested, whether you are a resident or member of the LVL staff.  Testing will continue over the next few days, making testing available to all residents in the various locations throughout LVL.

The management of LVL is working with DOH to include our sister community, NIRR, in the testing of residents and staff. 

April 1, 2020

A Message from Chrissy Akes, Executive Director, to Life Plan residents regarding Coronavirus Prevention Plan:

No known COVID-19 cases at NIRR to-date.

Meals:

  • Effective with breakfast on April 2nd, for Ponderosa Dining Room – no sit-down dining option in Ponderosa.
  • Takeout for Pick-Up:
    • You will receive your menu forms by 4:00 p.m. the day prior in your internal mailbox.
    • Residents will bring completed menu forms to the Hospitality Desk before the next meal.
    • The Bistro menu will not available.
      • When you enter the Ponderosa, chairs will be placed six feet apart, if you need to wait.
      • Residents entering the Ponderosa will have temperatures taken by staff.
  • Meal Deliveries:
    • Meals will only be delivered if a resident is in self-isolation or unable to come to the dining room.
    • Please clear your apartment entrance niche and meals will be delivered there.
    • Free-of-charge deliveries will only be made after the meal period time ends. Call extension
  • Take-Out Trash: Please put your trash in the trash rooms. If you are unable to do so, call Housekeeping at extension 4092.
  • New Meal Period Hours:
    • Breakfast             8:00 a.m. to 9:00 a.m.
    • Lunch             11:30 a.m. to 1:00 p.m.
    • Dinner             4:30 p.m. to 6:00 p.m.
  • Meal Prices:
    • Continental Breakfast       $4.50 (no beverage)
    • Lunch and Dinner       $8.75 (no beverage)
  • General Store:
    • The Hospitality Desk has general store items for purchase including drinks and snacks.
    • These items will be charged to your monthly statement.
    • Dining dollars MAY NOT be used for general store items.

Limited Access to NIRR:

  • At 3:00 p.m. today, only staff are permitted access to the Supportive Care area.
  • There will be no crossovers of Independent Living residents into Supportive Care or Supportive Care residents into Independent Living.

Corona Concern:  If you have symptoms, please call the Corona Hotline (1‑855‑600‑3453) or 911.

Should you be required to self-isolate:

  • Isolation is staying in your apartment.
  • Groceries, meals, medications, and packages will be delivered.
  • If staff need to enter your apartment, they will wear Personal Protective Equipment (PPE).

Sister Community:  La Vida Llena has an Independent Living resident who was exposed by a private caregiver and had been placed in isolation. While in isolation, the resident began showing symptoms and was transported to the hospital. The resident tested positive, is in the hospital doing well and is expected to return to the community.

Infection Control:  NIRR is focused on infection control best practices with our staff and residents. Remember that you are a key partner in keeping yourself and others healthy. Please continue to do the following:

  • Wash your hands often.
  • Avoid touching your eyes, nose, and mouth.
  • Observe social distance of at least six feet.
  • Limit travel off campus to ONLY essential medical appointments.

The NIRR Team meets and evaluates the situation daily; everything is subject to change.

March 30, 2020

A Message from Chrissy Akes, Executive Director, to Life Plan residents regarding Coronavirus Prevention Plan:

No COVID-19 cases at NIRR to-date.

NM is under a “stay-at-home order.” Please know the ramifications, if you go outside the community unnecessarily.

Employee Access: We are coordinating employee access into the building; do not let them in if they ask.

In-Person Dining in the Ponderosa Dining Room:

  • Temperatures of residents are being taken by staff upon entering.
  • Meals can be ordered and delivered free of charge (Call extension 4156.)
  • Effective with breakfast on April 1st, the Ponderosa will be expanded to all of Haverland Hall.
  • Tables will be downsized to only two-tops. At this time, we are not shutting down the Ponderosa Dining Room.
  • Life Plan Residents will receive menu selection form in your internal mailbox by 4:00 p.m. the day prior for you to complete and give to your server when you are seated.

Activities and Movies: (Limited to FIVE persons, including staff.)

  • Will be shown or done in the Powell Room.
      • Sign-up sheets for activities and movies are available at the Hospitality Desk.

Chapel:

  • Sunday between 9:00 a.m. – 11:00 a.m., three people allowed at a time into the Chapel to receive Holy Communion. Please sign up at the Hospitality Desk.

Beauty Salon is closed until further notice.

Fitness Center class sign-ups posted on bulletin board by 3:00 p.m. every Friday.

Hospitalization: Upon return to NIRR, you will be asked to self-quarantine for 14 days.

Family Members: If you have given a family member a fob, please let them know that NO visitors are allowed, and they cannot use the fob for access at this time.

Items for Purchase at Hospitality Desk: Toilet paper, paper towels, and snack items.

Plumbing: Be kind to NIRR pipes and only flush toilet paper, please.

The NIRR Team meets and evaluates the situation daily; everything is subject to change.

March 24, 2020

A Message from E. DeAnn Eaton, CEO, regarding Coronavirus:

Haverland Carter LifeStyle Group (HCLG) and our affiliates are committed to providing the highest quality senior housing and care. We respect the needs of our older adults who are at greatest risk.

Our company, indeed our country, has never faced a situation such as this. Each of our communities have been adhering to the daily updates and requirements issued by their local government, Center for Disease Control, World Health Organization, Centers for Medicare & Medicaid Services, LeadingAge, and the health care associations of their state. To see the latest updates at any of our communities please go to their website or Facebook page.  A link to each of our communities can be found at the “AFFILIATIONS” tab on HCLG website: www.haverlandcarter.com.

We are aware of the stress this has put on our employees who are superheroes. They are struggling to balance work, family and other stressful issues, yet are still there to provide care and services to our residents. HCLG has an experienced HR department that is keeping up with what we need to know and do to be a support to our employees.

All of our communities, as directed by the local, state and federal guidelines, have severely restricted visitors. We recognize how difficult this will be for residents and their loved ones. However, limiting residents to potential exposure is an essential element of containment. This is a dramatic change in the operation of our communities but we are dedicated to making the adjustments needed to prioritize and protect the needs of our residents and the staff who care for them.

Stay calm and WASH YOUR HANDS!

March 24, 2020

A Message from E. DeAnn Eaton, CEO, regarding Coronavirus:

Haverland Carter LifeStyle Group (HCLG) and our affiliates are committed to providing the highest quality senior housing and care. We respect the needs of our older adults who are at greatest risk.

Our company, indeed our country, has never faced a situation such as this. Each of our communities have been adhering to the daily updates and requirements issued by their local government, Center for Disease Control, World Health Organization, Centers for Medicare & Medicaid Services, LeadingAge, and the health care associations of their state. To see the latest updates at any of our communities please go to their website or Facebook page.  A link to each of our communities can be found at the “AFFILIATIONS” tab on HCLG website: www.haverlandcarter.com.

We are aware of the stress this has put on our employees who are superheroes. They are struggling to balance work, family and other stressful issues, yet are still there to provide care and services to our residents. HCLG has an experienced HR department that is keeping up with what we need to know and do to be a support to our employees.

All of our communities, as directed by the local, state and federal guidelines, have severely restricted visitors. We recognize how difficult this will be for residents and their loved ones. However, limiting residents to potential exposure is an essential element of containment. This is a dramatic change in the operation of our communities but we are dedicated to making the adjustments needed to prioritize and protect the needs of our residents and the staff who care for them.

Stay calm and WASH YOUR HANDS!

March 24, 2020

A message from Chrissy Akes, Executive Director, to Life Plan residents regarding Coronavirus:

A message from Chrissy Akes, Executive Director, to Life Plan residents regarding Coronavirus:

As we continue to navigate guidance from local, state and federal health authorities, as well as restrictions being issued, it is important we keep you updated as we continue to assess the Covid-19 situation:

  • Activities and Movies:
    • Will be limited to no more than FIVE people, including staff.
    • Sign-up sheets for activities and movies available at Hospitality Desk.
    • No popcorn will be provided at movies; bring your own snacks but please do not share.
  • Dining:
    • We are not a public dining room so we will continue with social distancing and paper napkins.
    • Happy Hour will continue as normal with social distancing. This is being treated the same as Dining.
  • Chapel:
    • Pastor Jack will do two Sunday services limited to Five, including him. 9 – 10:30 a.m. & 10:30-11:30 a.m. in Haverland Hall.
    • Marketing: Tours were stopped earlier this week.
  • Beauty Salon will remain open with scheduled appointments; sanitizing procedures adhered.
  • The swimming pool and hot tub are closed as of 3-24-20 per NM Environment Dept.
  • Fitness room will remain open but limited to no more than FIVE people, including staff
    • Fitness Classes limited to FIVE people, including staff.
    • Please sanitize upon entering and exiting and wipe machines before and after use.
  • If you travel outside of New Mexico, Nancy Shambach, RN, Director of Assisted Living will contact you for prescreening before entering the building and you will be asked to self-quarantine for 14 days in your apartment; meals can be ordered and delivered (extn. 4156)

The NIRR Team continues to meet and evaluate on a daily basis so everything is subject to change.

 Up-to-date information found at:

https://www.neighborhoodriorancho.com            https://www.facebook.com/neighborhoodriorancho

Corona Virus Hotline:  1-855-600-3453               

NM Health Hotline:  1-855-600-3453

 NM Hotline for non-medical:  1-833-551-0518  

Ombudsman Hotline:  1-866-451-2901

Coronavirus@nmhealth.org                                 

www.CDC.gov

March 20, 2020

A message from Chrissy Akes, Executive Director, regarding Coronavirus to Supportive Care:

As we continue to navigate guidance from local, state and federal health authorities, as well as restrictions being issued, it is important we keep you updated as we continue to assess the Covid-19 situation:

  • No visitors rule
  • We have regular scheduled sanitizing.
  • If you wish to bring essential items for your loved ones, we ask that you go to the Loading dock (east side of building) of the NIRR campus. Items will be placed in a sanitary bag and we will deliver for you. Maps with directions to the Loading Dock are at both entrances and attached.
  • Please know that NIRR staff stocks your loved one’s room with toilet paper. NIRR can provide body wash, shampoo, conditioner, toothpaste, toothbrush, baby powder, lotion, shaving cream, disposable razors, combs, hairbrushes, deodorant and
  • Three meals per day plus snacks have had no interruption and we are adhering to social distancing of six
  • Activities provides activity packs, books, puzzles and other items to your loved

*Letters, pictures, cards are welcome: 900 Loma Colorado Blvd., NE, RR, NM 87124

**Included your loved ones name and apartment number in the address.

  • Your loved ones are invited to go outside (1 – 2 residents at a time) and enjoy the weather with a staff

member should they choose. Important Contacts:

*Arrange virtual visit (Adrian Valerio)         505-962-5055

  • Supportive Care desk: 505-962-5051
  • NIRR Main number: 505-994-2296
  • Health Care Second Floor: 505-962-6230
  • Health Care Third Floor: 505-962-6330
  • Memory Care: 505-962-6279

Up-to-date information found at:

https://www.neighborhoodriorancho.com                                                                            

https://www.facebook.com/neighborhoodriorancho

Corona Virus Hotline:  1-855-600-3453               

NM Health Hotline: 1-855-600-3453

NM Hotline for non-medical: 1-833-551-0518

Ombudsman Hotline: 1-866-451-2901

Coronavirus@nmhealth.org

www.CDC.gov

How to download and use Skype for Android phones

What you will need:

A compatible Android smartphone

An internet connection (Connect to a Wi-Fi network near you or make sure you are connected to your mobile’s 3G or 4G network)

Step 1: Downloading Skype from the Google Play store

To start using Skype on your Android you will need to download it from the Google Play Store. You can get to this from your mobile’s home screen.

Step 2: Open the Skype app on your Android mobile device

Once you have downloaded Skype onto your device you can now start using it. You can either click on ’Open’ from the app store or access the shortcut on your home screen.

Step 3: Signing into the Skype app

To start making calls to family and friends you need to sign into your Skype account. Click on ‘Sign in here’ and enter your username and password. Alternatively, if you haven’t set up a Skype account yet, click on ‘Create account’. To create a Skype account, you will need a valid email address to register your new account.

Step 4: Start using the Skype app

When you sign into your Skype account you will see a pop-up notification that asks whether you want to allow the app to make and manage phone calls.

For this step, click on ‘Allow’. This will allow you to use Skype to make Skype to phone calls.

You will now see the Skype home screen appear! For the next step we are going to try finding a friend and making a Skype-to-Skype call.

 

Step 5: Making a skype-to-skype call to a friend or family member

Now that you have the Skype app open, we are going to try and make a call to someone you know. Click on the address book: this is second icon on the Skype home screen. You will then see three options – ‘Invite friends’, ‘Find people’, and ‘Find bots.

Bots are artificially intelligent programs that can do many useful things like search for news, summarize webpages, play games, and more. You can start chatting with a bot just like you chat with friends – simply click on the bot and start typing

To search for someone you know on Skype, you can search for their Skype name in the Skype directory. There may be other accounts with similar names too. Scroll down the list and find the right Skype account. When you have found the right one, click on “Add to contacts”. You can add as many friends and family members as you like through Skype. To call a contact on your Skype list and make a Skype-to-Skype call simply click on their username and then click on the call button. You’ll also have the option to add a contact to your favorites, which is a handy shortcut for getting in touch with friends or relatives you talk with most.

To switch to video call while you are on a Skype-to-Skype call simply click on the camera icon. You can turn this off at any point of the call.

 

 

Download Skype on Apple’s App Store

Whether you’re using an iPhone or an iPad, you’ll want to download and install the app to get started using Skype on that device. It’s a simple process. Open the App Store on your device.

On the home screen in the App Store, tap the Search icon. Search for “Skype” on the screen that appears.

Skype should appear near the top of the list of apps that are returned. Tap Get and wait for the app to download and install.

Using Skype for the First Time

Regardless of which device you use, the first time you use Skype, you’ll need to enter your username and password. While you’re there, you can also check the box to Log-in Automatically so Skype will remember your credentials each time you log in to start a chat or a call.

*Tip* If you haven’t already created a Skype account, you can do that the first time you log into Skype from your iOS device. Just select the Sign in or create button. Remember that Skype is tied to your Microsoft account log-in, so if you have a Microsoft account, you should already have a Skype username and password

The first time you log into Skype from your iOS device, you may also need to walk through a tutorial about how to use the application and grant permis- sions to access Contacts and other functions of your device. It’s fast and easy (and safe!). Just read each section and then tap Continue or OK as re- quired by each screen.

Making a Call with Skype

The Skype interface offers access to your contacts, calls and other features. Tap the Calls tab to the bottom left of the screen.

Tap the phone icon for a contact from your People list on the left.

In the dialog box that appears, tap the phone number you would like to call. The country code is automatically captured, which you can change easily. If the person you are trying to call is a Skype user, you can call their Skype account for free, but if you’re calling a landline or mobile phone number, you’ll need Skype Credit to pay for the call. You can tap the Get Credit button at the top of your contacts list to add credit you can use for calls.

One way to ensure you don’t have to pay for calls is to call other Skype users. If you want to communicate with someone that is not a current Skype user, you can tap the Invite to Skype button to send an invitation for them to join Skype and connect with you as a contact.

Adding New Contacts to Skype

When you have Skype contacts in your contact list, you can simply tap their names to call, video call or send messages to them. These contacts get automatically imported to your iPad or iPhone if you are using an existing Skype account on which they are found. You can always enter new contacts  in your list, either by entering their names manually—just tap the people icon at the top right of the Contacts list—or you can search for contacts to add using the search bar in the Contacts tab.

March 20, 2020

A message from Chrissy Akes, Executive Director, regarding Coronavirus

As we continue to navigate guidance from local, state and federal health authorities, as well as restrictions being issued, it is important we keep you updated as we continue to assess the Covid-19 situation:

  • Activities and Movies:
    • Will be limited to no more than ten people, including staff.
      • If determined more residents interested, additional times will be added.
    • Sign-up sheets for activities and movies available at Hospitality Desk March 21st.
    • No popcorn will be provided at movies; bring your own snacks but please do not share.
  • Dining:
    • We are not a public dining room so we will continue with social distancing and paper napkins.
    • Happy Hour will continue as normal with social distancing. This is being treated the same as Dining.
  • Chapel:
    • Pastor Jack will do two Sunday services limited to ten, including him; 9 & 10 a.m. in HH
  • Marketing:
    • Tours were stopped earlier this week.
  • Beauty Salon will remain open with scheduled appointments; sanitizing procedures adhered.
  • The swimming pool, hot tub, and fitness room will remain open but limited to no more than ten people, including staff. Fitness Classes limited to ten people, including staff.
    • Please sanitize upon entering and exiting and wipe machines before and after use.
  • If you travel outside of New Mexico, Nancy Shambach, RN, Director of Assisted Living will contact you for prescreening before entering the building and you will be asked to self-quarantine for 14 days in your apartment; meals can be ordered and delivered (extn. 4156)

The NIRR Team continues to meet and evaluate on a daily basis so everything is subject to change.

Up-to-date information found at:

https://www.neighborhoodriorancho.com            https://www.facebook.com/neighborhoodriorancho

Corona Virus Hotline:  1-855-600-3453                NM Health Hotline:  1-855-600-3453

NM Hotline for non-medical:  1-833-551-0518   Ombudsman Hotline:  1-866-451-2901

Coronavirus@nmhealth.org                                  www.CDC.gov

March 12, 2020

A message from Chrissy Akes, Executive Director, regarding Coronavirus

We appreciate the concerns of all residents in our community. Those of you living in Independent Living must follow a protocol to prevent exposure and recognize symptoms. It is imperative to take additional precautions for those in Memory Care, Assisted Living, and Healthcare.

The team at The Neighborhood in Rio Rancho (NIRR) has been meeting regularly and has implemented safety and prevention protocols. A virologist (microbiologist who specializes in viruses) met with our team to answer questions and give guidance.

For Independent Living, the following measures are being implemented

  • No visitors are allowed. Urgent or emergency needs, call Chrissy Akes, Executive Director, at 505-238-2445.
    • Main entrance will be locked; please remember to carry your fob at all times.
  • All residents and staff are required to wash or sanitize their hands upon entering and exiting the building or visiting Assisted Living or Memory Care.
    • No visitors are allowed in Healthcare.
    • Staff have been instructed to stay home if they have symptoms.
  • Vendors, such as Fed Ex or UPS, will deliver packages to the loading dock and not enter the building; packages will be brought to the Hospitality Desk.
  • USPS, Walgreens, and food delivery personnel will be asked to sanitize hands upon entering and exiting. Their temperature will be taken, and they will fill out the Department of Health questionnaire.
  • Haverland Hall will be expanded to allow Ponderosa Dining for the recommended social space guideline (six feet are suggested).
    • Disposable dining products will be used.
    • The Bistro will be closed.
    • Water and coffee stations will be removed.
    • Drinking fountains will be covered.
  • Scheduled move-ins will proceed. Tours will be scheduled and follow the procedure of sanitizing of hands upon entering and exiting. Tour participants will have their temperature taken, and will fill out the Department of Health questionnaire.
  • Chapel Services will be relocated to Haverland Hall with recommended social space guideline.
  • Beauty Salon will remain open.
  • The swimming pool, hot tub, and fitness room will remain open. Per CDC “There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, disinfection (with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.”
  • Disinfecting by NIRR Environmental Services of all common areas using Oxvir, an EPA-approved disinfectant.
  • No outside performers or groups (i.e., Civitan, OSHER, OASIS).
  • Only essential transportation trips to medical appointments.
    • Grocery shopping in Rio Rancho is available (call extn. 4120) with essentials list and Life Enrichment will purchase, deliver, and charge to resident account.
  • Additional hand-sanitizer stations are available with 70% proof alcohol.
  • If you are feeling unwell, please call the Coronavirus Hotline (855-600-3453).
  • We strongly recommend no nonessential travel.
    • If you travel outside of New Mexico:
      • NIRR staff will put a note on your door instructing you to contact Nancy Shambach, RN, Director of Assisted Living at 505-274-8394 or Curt Vavra, RN, Director of Healthcare 505-366-4920  for prescreening before entering the building.
      • Self-quarantine for 14 days in your apartment; meals can be ordered and delivered (extn. 4156)

For Supportive Care, the following measures are being implemented

  • No visitors.
    • For options to visit your loved ones virtually, please contact the Supportive Care desk at 505-962-5051.
      • Desk will be manned by an employee M – F 8:00 a.m. to 6:00 p.m. and Sat. and Sun. 9:00 to 5:00 p.m.
    • No group activities; we will provide one-on-one activities.
    • No outings.
    • Allowed vendors/partners must sanitize upon entry and exit, have temperature taken, sign in, and answer questionnaire provided by Department of Health.

Please check the CDC website regularly for guidance:  www.CDC.gov